There was a discrepancy with my initial order. Some confusion as to the color I requested. Got that all settled after having to cancel return and reorder. As for the chair it's sturdy comfortable has pretty decent lumbar support and overall seems like a good deal. I would have preferred that it lean back further. Other than that I'm happy for now.
I left this chair at my old workplace and immediately regretted it. After months of discomfort and increasing lower back pain (and not remembering what it was called) I found it — and lo and behold it was on sale. I bought it immediately and it was shipped promptly. Packaging was surprisingly easy to deal with and the assembly instructions were a breeze. Lower back is now happy and I don't really care if it gets reimbursed or not cause it's worth every penny. Only flaw is the neck rest sits a tad low and sometimes hits my shoulders but it's not worth losing a star over.
I have been looking to replace my 15 year old chair for over a year now and this chair is great. I sit at my computer for long hours at a time and wanted a chair that supported by lower back when I was typing and was comfortable when I am on the phone. I am only 5’3” and it is the perfect size for my torso and the headrest is perfect. I didn’t think I would like the headrest but I do! If you don’t want a headrest you can leave it off or take it off. Also big thanks to the folks at the store who put it together!