It took a bit to get some parts together when received. Comfortable but the headrest can be a bit awkward at times. Biggest issue I sometimes find myself sitting on the floor not realizing as I'm working that the chair is slowly lowering. Can get annoying after several times in a day.
I had a more expensive chair I purchased eight years ago which felt big and bulky compared to the Mesh chair I recently purchased from Staples. It is easier to move and more comfortable to sit in. When I lean forward to type the back of the chair leans with me giving me the needed suppport. When I lean back to rest the headrest fits my neck perfectly. I'm so glad I made this purchase.