Customer Reviews for Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair (ST63145) - Black
Customer Rating
1
Would not recommend
on April 21, 2020
Posted by: A.K.
The chair is comfortable however the head rest is not adjustable and depending on your torso length can be uncomfortable. I’m 5’4 and struggled to sit in it comfortably without having the head rest digging into my back. Sent my chair back and purchased one with an adjustable head.
So I bought this chair about an hour ago after seeing a fair bit of good reviews online the one point every single review said was the packaging is garbage well got it home opened the box and it looked like someone packed the box with whatever paper thin scrap cardboard they could find laying around needless to say multiple broken pieces in the box store is closed so ill be returning it in the morning. I'm kind of hesitant to get another one after seeing the packing first hand.
I bought this for WFH during COVID-19 at $60 less than regular price (I assume red was an unpopular color). The color is not as bad as I thought. It's more of a maroon intertwined with black strands so it's not too unsightly. The seat is the same mesh material as the back so we'll see how it holds up over time. I would've preferred a foam seat cushion. The front of the seat does have some nice foam to support the thighs though. I wish the seat depth was a little deeper and a bit wider. I'm not a big person (5'9" 150 lbs) but my butt was sore after the first couple of days of sitting in this chair. It felt like I had done some squats at the gym. So a hidden feature of this chair might be that it gives you a good glutes workout :) The lumbar support is OK but I wish it could be adjusted higher. At its highest position it only reaches the lowest part of where I'd like my lower back to be supported. The head support hits me in the right spot but it can only be tilted to 3 positions. It would be better if its height could also be adjusted for taller or shorter people. The armrests are comfortable for me at their lowest position and have adequate cushion.
My husband couldn’t be more thrilled with this new work chair. He spends 10 plus hours at his desk a day and said this chair makes all the difference. It was super easy because it was already built....we brought it home and he began using it immediately. The salesman was super friendly and knowledgeable about these chairs.