I'm 5'10" and the headrest squeezes into my shoulders. It seems like this a design oversight. Otherwise the chair is relatively comfortable. The arm rests are not plastic however they're not very soft.
I purchased this chair for added comfort while working from home during Covid shutdown. I initially bought another cheaper model elsewhere but experienced intense back pain. I couldn’t be happier with this upgrade. It was easy to put together shipping was fast and no back pain!!
I work from home and have used it for a week now. My favorite part of the chair is the lumbar support. All my work is done in front of the computer. Then in my free time I do a lot of photo editing. My back gets plenty of support and no longer experience soreness. First time getting a chair with a headrest. It's a bit rigid would've liked more flexibility. That said it is a nice to lean back and have support. Only other thing I'd change are the arm supports. They're fixed in place for many people the option of tilting it outwards would provide more comfort.
The chair was delivered quickly and all the pieces were intact. The instructions were very easy to follow and it was great they had each screw in a package indicating the step when I need to use them. The chair has been my lifesaver since I work from home now. The support is great and it is very comfortable. I was very happy to have found this chair.
The only reason I did not rate this chair as five stars is because I would reserve that for a perfect product. For any person in an office setting or who sits down quite frequently and would like to move around I would highly recommend this chair. I have lower back issues and this even has a slight lumbar support. By no mean's is it cushy so if you want more of that type of feel look for something else. This is certainly a chair to encourage you to keep your posture in the proper position. Worth trying to sit in it in the Staples store if you need to experience it before you believe it.
Love this chair. It has great lumbar support and the headrest is at the perfect height for me. It was really easy to put together. Working from home I am at my computer for 8+ hours a day having a comfortable chair is very important. This chair fits that bill.