I have 3 of these in my home. In all 3 of them the foam padding that sits along the front edge of the seat has come out. We have to keep putting it back in. It breaks and then you have to keep putting in all the pieces like a puzzle. I contacted them about it and they sent me new seats and instructions on how to get the seat off and put the new seat on. One problem: We can NOT get the seat off. No matter what we do we can't get it off. Also one of the chairs the gas thing that holds the seat in place doesn't work. So they sent me that part too. We can't get the seat off so how in the world can we possibly replace that. What a waste. 3 of these chairs and they all have problems. Save your money. Find a different chair.
A quality product. Packaged very well. Assembly instructions were easy to follow especially with each component color coded and packaged separately. Engineered well for comfort.