Customer reviews from Staples
Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair (ST63145) - Black
Average customer rating
4.4
(12,023 Reviews)
Rating breakdown 12,023 reviews
5 Stars
8,240
4 Stars
2,242
3 Stars
703
2 Stars
369
1 Star
469
73%of customers recommend this product.
(
93 out of
127)
Customer Reviews for Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair (ST63145) - Black
Customer Rating
1
Great quality, horrible design
on July 9, 2026
Posted by: WFH Doc
As other reviewers have said, this chair has you constantly slouching/leaning back. I am 6’6” and 260 lbs and bought the chair for its height. But it’s horrible otherwise. I am hoping they’ll let me swap it for a chair that lets me sit upright like an adult.
Response from StaplesBy Social Media, Staples, July 10, 2026
Hi, I regret to hear this, and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday, 9AM to 8PM EST. ^MS
Written by a customer while visiting Staples
Customer Rating
1
Permanent recline, too high
on July 9, 2026
Posted by: Brian
I asked my workplace to buy this for me. It looked pretty good. The back angle is all wrong and is different than the picture. It has you leaning back at 30 - 45 degrees locked in the upright position. The lumbar support cannot be removed and feels like someone's knee in my back. Also, the lowest position is too high for my desk. I have my computer set up in the corner of the two desk pieces and the chair makes me bend over to set my arms on the desk.
Written by a customer while visiting Staples
Posted by: Big Guy looking for Chair
Verified Purchase:Yes
I’m a big guy at 6’2 and 325. I’m swimming in this chair. It has nowhere close to an upright position and it’s just not a comfortable set up. If you like to be slouched back and reclined permanently it might be fine, but if you sit up straight you might as well be sitting on a stool because you’ll never touch the backrest or Lumbar support with you back…not a good option IMO. Should have kept the box and returned. Now I’m stuck with a terrible chair that never gets used…
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Posted by: David
Verified Purchase:Yes
The chair was put together by staples - no issues , worked as expected
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Robert
Verified Purchase:Yes
I've had back issues and a surgery over the last 10 years or so and unfortunately this chair is not for me. Ive used it maybe 10x over the 3 weeks I've owned it and have had nothing but back aches and pains every time.
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Posted by: DER at home
Verified Purchase:Yes
I had a chair that I finally identified as part of my back pain problem. This new chair is just what the doctor ordered. I find it looks better as well as fits better and has improved my posture and back issue.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Milan
Verified Purchase:Yes
Hard on the tailbone, but otherwise a good chair
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Posted by: Harry
Verified Purchase:Yes
I purchased this chair for use on my covered patio. It's VERY comfortable. This chair will replace my more expensive office chair when I move inside when the weather gets colder.
I would recommend this to a friend!
Written by a customer while visiting Staples