First it looked like it was an open box item. Secondly putting it together was a bit of a challenge but totally doable. Finally once put together it turns out to be somewhat uncomfortable!
This chair the first time you sit on it it feels great like sitting on clouds. After a while you have a few gripes but then you realize how much you can change on it. I put the handrests closer to me and lossened the screws of the headrest to fall back more now its perfect.
This is my second buy of the product. When I bought one for myself I really love the support. My boyfriend would randomly sit on it. So I decided to purchase him one too!
Like most I was not properly set up to work all day from home during COVID. I started with my big desk chair and started suffering back pain. I switched to my dining room chair that helped my posture and back but was not comfortable enough for the two hour phone conferences. Finally walked into Staples and sat in EVERY chair in the store. There were other chairs that looked like this but were not as comfortable. I am 6'4" and 250 lbs. The lumbar support moves up and down about 1" and the highest position works well for me. I did not install the headrest as it landed in my shoulder blades.(reason for 4 stars) Simple to put together good instructions. I am finding it worth the money.