Customer reviews from Staples
Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair, (ST63145) - Black
Average customer rating
4.5
(11,984 Reviews)
Rating breakdown 11,984 reviews
5 Stars
8,219
4 Stars
2,238
3 Stars
696
2 Stars
367
1 Star
464
74%of customers recommend this product.
(
80 out of
108)
Customer Reviews for Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair, (ST63145) - Black
Customer Rating
2
Almost Perfect
on October 16, 2020
Posted by: Sebastian R.
I purchased the Hyken because I have read online that it's pretty much the best chair you can get for under $250. When I got home and put the chair together it was great except for one thing: it was slightly tilted/crooked. It was to the point where my head was on the very left side of the headrest when I was sitting straight up. I was going to return the chair today to get another one without the tilt but both of the display models that I saw had the same issue and I didn't wanna gamble away my time on another boxed model. Everything else about the chair is perfect but I'm not gonna use a chair for 6-7 years constantly angry about how it's crooked.
Written by a customer while visiting Staples
Posted by: C.H.
Verified Purchase:Yes
Like many reviewers the headrest digs into my shoulder blades. I threw a sweatshirt over it and that helped but obviously not perfect. You can just use the chair without a headrest but tilting back without it puts a serious strain on my neck. I’m 6’3 though so there’s that. My fiancée is 5’6 and it’s a good height for her.
Written by a customer while visiting Staples
Customer Rating
4
Okay Chair
on October 16, 2020
Posted by: MAGGIE Z.
I like that it's mesh but the legs came slightly scratched off and one wheel is slightly busted
Written by a customer while visiting Staples
Customer Rating
5
Such a great chair!
on October 16, 2020
Posted by: Lara W.
I am a 6'0 tall woman with a larger build and I just love this chair. With degenerative disc disease and back surgeries sitting for loong periods of time is so painful. This chair has made a world of difference! It supports in all the right places and gives where is necessary. The surface space is plentiful for my rump and also for my long torso. The tilt feature is perfect when I need a power nap. I would say that the feel is similar to sitting on an exercise ball. Worth every penny!
Written by a customer while visiting Staples
Customer Rating
2
Uncomfortable
on October 16, 2020
Posted by: sgerenser
I am going to have to return this chair. It was replacing my 8 year old chair (bought elsewhere) that has started to wear out. Saw lots of positive reviews on this one and the price was right so figured I’d try it. I am actually fairly short so I wasn’t worried about some of the headrest complaints coming from taller users. After getting this thing assembled and attempting to adjust it I could not get the back to lock at a reasonable angle. Either its too far forward and feels extremely upright and stiff or its too far back. In the latter configuration the front foam padding also feels like its digging into my legs. I ended up re-buying my 8 year old chair which is apparently still available (not from Staples).
Written by a customer while visiting Staples
Posted by: CHERI R.
Verified Purchase:Yes
This chair is exactly what I need for office work at home. My son had the same chair for six years and just loved it. It is easy to put together (according to my son) and I could leave the arms off due to limited spacing. It is comfortable and supports me very well. I'm pleased to have purchased this item.
Written by a customer while visiting Staples
Customer Rating
3
Not Comfortable (Neck) for Anyone Over 5'9"
on October 15, 2020
Posted by: JWT
So I have had this chair for over 6 months. I love some many of its features (adjustable armrests reclining mesh construction). But honestly I have become increasingly irritated that I cannot adequately adjust the neck support for a comfortable position. I am 5"10" not tall by any means. Even at its highest position the neck support still hits my torso at the top of the back. There is literally no chance for the support of the neck over prolonged sitting. Seems there should better thought put into this design feature.
Written by a customer while visiting Staples
Customer Rating
4
Headrest mount broke but the chair is amazing
on October 15, 2020
Posted by: A.R.
Verified Purchase:Yes
The chair itself is great and super comfortable to use once you get the right setting. However after about 3 weeks the headrest mount broke on moving its position. Isn't as sturdy as I thought but still awesome for the price.
Written by a customer while visiting Staples