Customer reviews from Staples
Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair, (ST63145) - Black
Average customer rating
4.4
(12,006 Reviews)
Rating breakdown 12,006 reviews
5 Stars
8,229
4 Stars
2,242
3 Stars
699
2 Stars
369
1 Star
467
73%of customers recommend this product.
(
87 out of
119)
Customer Reviews for Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair, (ST63145) - Black
Posted by: Bob
Verified Purchase:Yes
The back of the chair is too close to the seat. Not comfortable if resting.
Written by a customer while visiting Staples
Posted by: Jeremiah
Verified Purchase:Yes
It’s a comfortable office chair for a larger framed person. It goes very high in case you have long legs like me. It also has a very large, wide seat for anyone out there that requires it. My issue is that it doesn’t lock into an upright seated position at 90 degrees. The highest upright position it achieves leaves you sitting at about 110 degrees. It felt to me like I was laying down while I was trying to work. Not my cup of tea.
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Customer Rating
3
Breaks after a couple years
on June 22, 2026
Posted by: DiscoD
I had 2 of these because they were inexpensive and comfortable. Both did not make it 3 years before wearing out and breaking. Both denied under warranty for excessive wear. Seat plate tension broke on both chairs, the rubber pad keeping the seat mesh in place at the front fell out of both chairs, and the seat mesh simple stretches too much over time. Chairs were used only to 75% of weight limit for a few hours each day. If the price was not so low and the chair so comfortable for the first year, it would be a 1 star rating, but if you go in knowing it is a 2 year chair for the price, it might still be good for your use.
Written by a customer while visiting Staples
Customer Rating
5
Comfortable, lightweight, sturdy and adjustable
on June 18, 2026
Posted by: Vee
Verified Purchase:Yes
Comfortable, lightweight, sturdy and adjustable. My sister-in-love had first so I got one for my dad and it is great quality. Very comfortable, adjustable head and arm rest, you can also lean back in chair and set to hold or allow the chair to move when you move. Certainly highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Brooklyn NY Customer
Verified Purchase:Yes
Build quality is decent. Wish the arms had a little less play but overall, I can sit comfortably on this chair for 4-6 hours.
I would recommend this to a friend!
Written by a customer while visiting Staples
Customer Rating
4
Perfect, almost. Very close
on June 17, 2026
Posted by: Dion Jr
I think that this chair is nice with one caveat. First the seat cushion is nice it has decent firmness but is soft. The armrests and very adjustable and aren’t the softest but they feel nice and haven’t given me any problems. Headrest is also extremely adjustable and it feels decent. Everything is breathable but the seat cushion could run slightly warmer than if you had a mesh seat. I personally don’t want a mesh seat despite that, but others may think otherwise.
The lumbar support is where I feel this chair starts falling behind. To me there is way too much of it; it seems overly aggressive even at the lowest setting. Fortunately I can move the backrest up and down to make it a bit more bearable, but honestly I just wish the lowest setting was actually low. When I first built the chair and sat in it for the first time it felt nice for the first moment, but then I started to notice the lumbar support being VERY prominent. I noticed it’s bothersome most whenever the backrest was too low. I raised it and like I said it feels ok now. But if you love or need a lot of lumbar support this should be a perfect chair
Staples, I may not be a chair expert, but I would suggest giving more adjustments for the lumbar support. This chair is such an amazing chair at a fair price with all the adjustments and features, but please allow us to have minimal lumbar support. Not everyone’s back is blown out. I love every other aspect of this chair, that’s what makes me so miffed that it’s so aggressive and I can’t even reduce it. I hope that maybe there is a fix or maybe a replacement back rest that isn’t so crazily aggressive with lumbar. I attached a picture and I hope it demonstrates how much, at its lowest setting, the lumbar support sticks out. It may not seem like a lot in the pic, but to me at least, it’s a bit bothersome. I’m not sure if I’m doing something wrong or if I’m not used to this much “support” but I’m gonna keep testing it out for another couple weeks and see if I want to return it. I really want to like this chair though. I may update the review after some time
The lumbar support is where I feel this chair starts falling behind. To me there is way too much of it; it seems overly aggressive even at the lowest setting. Fortunately I can move the backrest up and down to make it a bit more bearable, but honestly I just wish the lowest setting was actually low. When I first built the chair and sat in it for the first time it felt nice for the first moment, but then I started to notice the lumbar support being VERY prominent. I noticed it’s bothersome most whenever the backrest was too low. I raised it and like I said it feels ok now. But if you love or need a lot of lumbar support this should be a perfect chair
Staples, I may not be a chair expert, but I would suggest giving more adjustments for the lumbar support. This chair is such an amazing chair at a fair price with all the adjustments and features, but please allow us to have minimal lumbar support. Not everyone’s back is blown out. I love every other aspect of this chair, that’s what makes me so miffed that it’s so aggressive and I can’t even reduce it. I hope that maybe there is a fix or maybe a replacement back rest that isn’t so crazily aggressive with lumbar. I attached a picture and I hope it demonstrates how much, at its lowest setting, the lumbar support sticks out. It may not seem like a lot in the pic, but to me at least, it’s a bit bothersome. I’m not sure if I’m doing something wrong or if I’m not used to this much “support” but I’m gonna keep testing it out for another couple weeks and see if I want to return it. I really want to like this chair though. I may update the review after some time
Written by a customer while visiting Staples
Posted by: Ravi
Verified Purchase:Yes
Excellent chair and good lumbar support
I would recommend this to a friend!
Written by a customer while visiting Staples
Customer Rating
1
Could have been a good chair but...
on June 16, 2026
Posted by: SM
The chair felt good in store but after the assemble the chair is wobbly and does not seem the same from what I saw in the store.
Written by a customer while visiting Staples