Customer reviews from Staples
Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair, (ST63145) - Black
Average customer rating
4.4
(12,006 Reviews)
Rating breakdown 12,006 reviews
5 Stars
8,229
4 Stars
2,242
3 Stars
699
2 Stars
369
1 Star
467
73%of customers recommend this product.
(
87 out of
119)
Customer Reviews for Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair, (ST63145) - Black
Customer Rating
2
Disappointing
on March 8, 2025
Posted by: THOMAS J.
I am very disappointed in this chair. The pros are that it looks good and is easy to assemble. Unfortunately these are outweighed by the cons that make the chair borderline unusable. The biggest issue is the headrest. I am only 5'10" but at its highest setting the headrest is sticking into my shoulder blades with is very uncomfortable. I think this would be an issue for anyone over 5'7" or 5'8". This is also the most narrow office chair I have ever had at work or for my home office. Almost certainly returning.
Response from StaplesBy March 10, 2025
Hi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
Written by a customer while visiting Staples
Customer Rating
1
Too short
on March 6, 2025
Posted by: Yulia J.
Looks like a good chair but it's too short and the neck rest is too low. I am 5'7''. If it was mentioned that it's for short people it would be helpful.
Written by a customer while visiting Staples
Customer Rating
5
Chair
on March 5, 2025
Posted by: A.O.
Good chair
Written by a customer while visiting Staples
Posted by: JAMES L.
Verified Purchase:Yes
Excellant for my purposes.
Written by a customer while visiting Staples
Customer Rating
4
Great Office Chair!
on March 2, 2025
Posted by: K.K.
Overall it is very comfortable for my butt and lower back but I wish the headrest were able to move up and down as well.
Written by a customer while visiting Staples
Customer Rating
1
Sagging seat mesh - did I get a defected chair?
on February 28, 2025
Posted by: Staples customer
Within a couple of days the seat mesh became too loose or sagging/sinking even though my weight is only 140lbs. The sagging mesh made it very uncomfortable to sit on as the the body weight now lands on the seat's front edge. Imagine sitting on a cushioned bar. Also the headrest piece is positioned too low and its angle cannot be adjusted. Maybe it is better to use the chair without the headrest for most of the people. I purchased the chair mainly for the 4.5 out of 5 rating with 12K reviews. But it turned out to be the worst office chair I purchased during the recent years. Maybe I got a defected mesh seat?
Response from StaplesBy March 3, 2025
Hi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
Written by a customer while visiting Staples
Posted by: J.W.
Verified Purchase:Yes
This chair feels very high quality when you sit in it.
Written by a customer while visiting Staples
Posted by: SHEILA P.
Verified Purchase:Yes
I love this chair easy to put together. Im glad i bought a matt for the chair to move easier on my rug
Written by a customer while visiting Staples