The chair actually stopped staying at the height about a year after purchase. It is in my home office and I don't use it daily. I adjust it higher and within a few hours it is back to the lower height. Try finding replacement parts is like pulling an elephants tooth with tweezers. I just put a piece of pvc pipe I cut to maintain the height. I did purchase the warranty for $20 and they have sent me the original cost for the chair. Now I am searching for a better chair at least I can add some out of pocket and get better.
Response from StaplesBy April 14, 2025
Hi Thanks for reaching out to us about this. I'm sorry to hear you're dissatisfied with the swivel task chair. I've received your feedback and have forwarded your comments as a suggestion for future improvement. ^MS
I had this chair in a different color for years and it held up great no wear very comfortable and not too difficult to assemble. I switched out the casters right away for rollerblade style wheels and it works great with them. It's adjustable and ergonomic though there are limits- the neck rest isn't high enough for me so I took it off. But I'm happy with it and consider it a great value.