Customer reviews from Staples
Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair, (ST63145) - Black
Average customer rating
4.4
(12,006 Reviews)
Rating breakdown 12,006 reviews
5 Stars
8,229
4 Stars
2,242
3 Stars
699
2 Stars
369
1 Star
467
73%of customers recommend this product.
(
87 out of
119)
Customer Reviews for Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair, (ST63145) - Black
Customer Rating
4
Good chair. Great value
on March 19, 2025
Posted by: BRANDON W.
The chair replaces a previous version of this chair. It is comfy. My only complaint is the latch that locks it is different from prior. The prior would let you lean back about 15-20 degrees before it locked. This one doesn’t and has 3 lock positions. 90 120 and 135. The issue is when it’s locked it doesn’t go forward at all. It holds it there instead of having the movement from 90-120 before stopping. This is annoying. Not deal breaking but annoying. However this is not the only chairI have tested that does this. Past that the chair does exactly what’s needed. Proper suppor and comfortable for hours of use. Just watch your weight. If more than 275 the piston will wear quicker.
Response from StaplesBy March 21, 2025
Hi Brandon thanks for replying to our product review request. We appreciate you taking to time to let us know about your experience. ^BF
Written by a customer while visiting Staples
Customer Rating
5
Good back support
on March 19, 2025
Posted by: ANNA B.
from NYC
I like the sturdy back support and mesh material. Good for the hot TX weather!
Written by a customer while visiting Staples
Customer Rating
2
Seats starting sagging after one year
on March 17, 2025
Posted by: ZHONGHAI Y.
The chair was nice and firm for the first year but now the seat is loose and sagging it is difficult to sit and feel uncomfortable. Looking into warranty coverage.
Response from StaplesBy March 19, 2025
Hi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
Written by a customer while visiting Staples
Posted by: BILL K.
Verified Purchase:Yes
2nd time ordering great chairs wouldn't have to reorder if it wasn't up to hurricane Miltom.
Written by a customer while visiting Staples
Customer Rating
3
I wish I had noticed...
on March 14, 2025
Posted by: EMILY
The wheels on the bottom do not lock. So I'm sliding on the hardwood floor.
Written by a customer while visiting Staples
Posted by: FERNANDO E.
Verified Purchase:Yes
Very happy with the purchase The chair is comfortable well finished and sturdy for the price.
Written by a customer while visiting Staples
Customer Rating
5
on March 10, 2025
Posted by: MICHAEL S.
Comfortable and nice looking. Helps overall appearance of my office and I enjoy the way it feels when sitting for a long time.
Written by a customer while visiting Staples
Customer Rating
2
Careful with tall people
on March 9, 2025
Posted by: A staples customer
This chair is almost unusable for anyone 6ft tall or larger. I'm 6'1" and the headrest sticks out and hits the center of my shoulder blades. There is no way to sit back without the head rest hitting uncomfortably into my back/shoulders. If you're shorter than 5'10" you're not going to mind maybe.
Written by a customer while visiting Staples