The chair has excellent back support and is more comfortable overall than my old leather chair (very old). The chair suffered some shipping damage to the cover of the back support. However when I contacted Staples via chat I was refunded about 10% of the cost. The broken piece was in the packing materials and I super glued it in place. This does not affect the operation of the chair. Overall I am very pleased.
I previously owned a Hyken Mesh Task Chair and the after 5 or so years the tilt lock bolt broke. So I was thinking about buying a Herman Miller Aeron but in the interim I needed an new chair so I just went to old faithful. I decided not to use the headrest this time as it's a bit more comfortable with out it.
The color of this chair is a beautiful deep red. I wasn't sure about the mesh at first because I have never had a chair with a mesh seat but it really is quite comfortable to sit in all day long. Other chairs I always have to move around it and sit differently. This one holds me well and still has flex so it doesn't feel like you're sitting on a rigid surface the whole time.