This is a good looking chair. It's comfortable but the wheels are incredibly difficult to insert. The most difficult part of assembly. The seat is short..Because of the hard plastic I don't feel comfortable yet leaning back in it. The headrest is decorative but doesn't provide much support. I do like the lumbar cushion. The instructions and diagrams are straightforward. Staples has excellent customer service. Replaced the first defective one in a few days..And picked up the return. This is a narrow chair though. Not sure if I would recommend. I probably should've waited and spent more money for a different chair.
I love this chair. I have had my share of desk chairs. This is by far the most comfortable and ergonomic chair I have owned. I am really impressed with my new chair.