Customer reviews from Staples
Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair (ST63145) - Black
Average customer rating
4.4
(12,023 Reviews)
Rating breakdown 12,023 reviews
5 Stars
8,240
4 Stars
2,242
3 Stars
703
2 Stars
369
1 Star
469
73%of customers recommend this product.
(
93 out of
127)
Customer Reviews for Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair (ST63145) - Black
Posted by: S.R.
Verified Purchase:Yes
Chair was shipped next day assembly was easy with what appeared to be heavy duty parts.
Written by a customer while visiting Staples
Posted by: ERIC S.
Verified Purchase:Yes
Solidly built easy to assemble.
Written by a customer while visiting Staples
Posted by: MARIA M.
Verified Purchase:Yes
The chair is great and easy to ensemble! Highly recommended
Written by a customer while visiting Staples
Posted by: Funky1
Verified Purchase:Yes
This chair has a design flaw where they did not glue the foam piece that provides support on the front of the chair. It constantly pops out and when it does it causes pain after sitting for a couple of hours. Based on reviews this is a common problem and there should be a recall or free replacement that doesn't have this design flaw. It's always "on sale" to sell these things but honestly it's just the normal price and isn't really a sale. Save your money and buy something that's better quality.
Response from StaplesBy Staples Care, October 16, 2025
Hi Thanks for reaching out to us about this. I'm sorry to hear you're dissatisfied with the chair. I've received your feedback and have forwarded your comments as a suggestion for future improvement. ^MS
Written by a customer while visiting Staples
Posted by: ALAN F.
Verified Purchase:Yes
I took off the neck brace because there was no position it didn't push forward painfully. Otherwise an ok chair but sit in a sample first
Written by a customer while visiting Staples
Posted by: G.A.
Verified Purchase:Yes
Great chair. Comfortable.
Written by a customer while visiting Staples
Customer Rating
5
Good comfortable chair
on October 11, 2025
Posted by: Lee W.
We bought a pair of these chairs 10 years ago. They are used for several hours every day. These chairs are durable and comfortable. Question for Staples: Can I buy new arm rests? The chair has bumped the desk and the arm rest is chipped.
Written by a customer while visiting Staples
Posted by: MICHAEL L.
Verified Purchase:Yes
Comfort quality and security that releases pressure on body and supports your every move.
Written by a customer while visiting Staples