Customer reviews from Staples
Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair, (ST63145) - Black
Average customer rating
4.4
(12,006 Reviews)
Rating breakdown 12,006 reviews
5 Stars
8,229
4 Stars
2,242
3 Stars
699
2 Stars
369
1 Star
467
73%of customers recommend this product.
(
87 out of
119)
Customer Reviews for Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair, (ST63145) - Black
Posted by: Maj
Verified Purchase:Yes
Head rest very few adjustments are possible
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Customer Rating
3
horrible lumbar support
on August 4, 2026
Posted by: LWR user
I have a bad back. I originally sat in the chair in the store and it felt pretty comfortable. After using an extended period the lumbar support is HORRIBLE! Bites into my lower back. It's not support. It's TORTURE!
Written by a customer while visiting Staples
Customer Rating
5
Great Office Chair
on July 31, 2026
Posted by: DORIS T.
Bought this chair for office use in my home. Tried it out in the store and thought it would fit my needs. I WFH two days a week and generally am sitting all day. The seat is very sturdy and conforms to my back and when you recline back a bit it is just as comfortable. I like that you can adjust the arm rests up and down and the head rest is good as well. Someone I know has this chair and said that the only issue is when it is cold (winter months) that one may feel the cold quite a bit (since the chair is of course mesh). I will have to just wait and see as it gets colder and maybe add a blanket to the seat which to me does not seem like a deal breaker on the chair. Very happy with the purchase thus far.
Written by a customer while visiting Staples
Customer Rating
2
None of the locks work
on July 29, 2026
Posted by: Cory
None of the locks actually hold anything in place. You can hear it click when you set the recline position, but it immediately unlocks as soon as you sit in the chair. Same for the lumbar support, you can pull it up, but it drops back down immediately. Are rests have buttons to move the arms in and out, but again, as soon as you rest your arm on it, it slides out regardless of the lock.
It works as a chair, but it only pretends to be anything comfortable with customization.
Written by a customer while visiting Staples
Customer Rating
1
Wish I could have sat in the chair before buying
on July 29, 2026
Posted by: Doc
Verified Purchase:Yes
The chair is not the right size for me. I am not a very tall person (5'10") but the neck section sits too low and hits me in the shoulders. I will not be keeping this chair long.
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Customer Rating
1
save your money
on July 29, 2026
Posted by: unhappy
save your money and avoid this chair ... for this outrageous price its a complete let down! the wheels barely roll. you will need different wheels if you hope to move,disappointing ,the armrests are nothing sort of dangerous armrests are cheap & do not lock in place so they slip and or move when you use fail and no straight back horrible for people with a bad back more like a dentist chair than an office chair ..literally couldnt be more disappointed with this product avoid at all costs
Written by a customer while visiting Staples
Posted by: Buyer
Verified Purchase:Yes
It's decent enough, but still has some annoying flaws. The entire back section has some "play" in it, wobbles slightly left and right (yes, all fasteners are tight.) The seat itself is ever-slow-slightly tilted forward, making you feel like you want to slip forward when you are not seated completely upright. Everything else is as expected... not terrible, not great, just average.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Jay
Verified Purchase:Yes
For the price, this chair feels very cheap - sharp plastic weld lines, arm rests are rattle-y, etc. In addition, the arm rests are very narrow, forcing your arms in and your shoulders up, not very comfortable for any length of time. I'd return it if I'd kept the receipt and not used it for a month now.
No, I would not recommend this to a friend.
Response from StaplesBy ^JH, Staples Customer Care, July 27, 2026
Hi Jay, thanks for replying to our product review request. We appreciate you taking to time to let us know about your experience.
Written by a customer while visiting Staples