I was hesitant at first but then I saw the 9 000 reviews and I was like whoa something must be right about this! I decided to take the plunge and purchase it. I have not regretted it it's very comfortable and ergonomical while on the PC. I got this for work. Love it!
Waited about 2 weeks for this chair assembly was easy enough and pretty self-explanatory. Once fully assembled I finally sat down to then realize that my shoulders touch the headrest when sitting upright. My head sticks out about 6" over the headrest and you can't actually move the headrest up or down vertically. So my shoulders touch the headrest where my neck should. Super uncomfortable. I'm 6'2" so taller than most but definitely not out of the ordinary. You can move the headrest to different positions but it does not actually change the height (by much). I could just take the headrest off but then why would I buy this particular chair? I'm returning it and getting something that is not so poorly designed.
I like my purchase so far. It provide the adequate support on the back and neck! Not soft that you can sink in but very comfortable for me who sit about more than 5 hours in front of computer! Haven't developed any aches yet! Love the color as well!