Customer reviews from Staples
Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair, (ST63145) - Black
Average customer rating
4.4
(12,006 Reviews)
Rating breakdown 12,006 reviews
5 Stars
8,229
4 Stars
2,242
3 Stars
699
2 Stars
369
1 Star
467
73%of customers recommend this product.
(
87 out of
119)
Customer Reviews for Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair, (ST63145) - Black
Posted by: jlhpsu
Verified Purchase:Yes
Easy assembly and good structure for an individual who sits all day
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Michele
Verified Purchase:Yes
Chair cheaply made and uncomfortable
Not the comfort level expected
Not the comfort level expected
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Customer Rating
2
Wasted potential
on December 5, 2025
Posted by: Mr.C
This is regarding the new XL Hyken.
The seat is large and the foam cushion is supportive. Assembly is fairly easy, but i feel like the chair just comes short of what it could be.
The seat is large and the foam cushion is supportive. Assembly is fairly easy, but i feel like the chair just comes short of what it could be.
1:Tilt. I could not find a way to tilt the chair forward. The most forward of the 3 tilt options is literally still a recline.
The chair NEEDS to be able to properly support someone wanting to sit at a 90 degree angle, when I sit on it, it instead feels very reclined.
I have a feeling the designers of this chair simply thought of comfortable recline positions, but not positions to actually use your PC from. Not everyone likes being slumped back in their chair as they use their pc. Adding a way to simply tilt the chair more forward would make this an infinitely better product, and it's a shame to see something so simple ruin it for its ONE purpose.
The chair NEEDS to be able to properly support someone wanting to sit at a 90 degree angle, when I sit on it, it instead feels very reclined.
I have a feeling the designers of this chair simply thought of comfortable recline positions, but not positions to actually use your PC from. Not everyone likes being slumped back in their chair as they use their pc. Adding a way to simply tilt the chair more forward would make this an infinitely better product, and it's a shame to see something so simple ruin it for its ONE purpose.
2: The lumbar support needs a lock-In function. It easily shifts during use. What is the point of using lumbar support if putting pressure on it lowers it over time?
3: the tilt tension is too low, and takes far too many turns. turning is very tiring on the hand.
I intend to return this chair and seek one from a non-staples brand.
I would have probably kept it if at bare minimum, the tilt had an upright lock-in setting.
If staples can see this review, and i simply didnt notice the proper way to tilt the chair, *please let me know*. But if there is no way to tilt the chair upright, and you are receiving many returns of the hyken XL, this IS why.
I would have probably kept it if at bare minimum, the tilt had an upright lock-in setting.
If staples can see this review, and i simply didnt notice the proper way to tilt the chair, *please let me know*. But if there is no way to tilt the chair upright, and you are receiving many returns of the hyken XL, this IS why.
Written by a customer while visiting Staples
Posted by: Jeff
Verified Purchase:Yes
Great chair for those over 6’1”. Sits high for those only 5’11” or less. But add a foot rest and will provide proper ergonomics and adjustable arm support. Like the large cushion seat and vented back.
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Posted by: Michael R Post
Verified Purchase:Yes
I’m happy with the office chair… however, not happy with the “MISSING PARTS” required for assembly!!! Several necessary “screws” for properly assembly and functioning of the chair arms WERE MISSING from the parts kit… of course I managed to find my own reasonable replacement screws in order to assemble my chair… it was a nuisance… but I chose not to go through the delay and hassle of returning the chair I purchased. I’m disappointed! What if anything is staples going to do about this mishap???
I would recommend this to a friend!
Response from StaplesBy Staples, Social Media, December 4, 2025
Hi Michael, I regret to hear this happened, and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday, 9AM to 8PM EST.
Written by a customer while visiting Staples
Customer Rating
5
Superb Assembly
on December 2, 2025
Posted by: CSLLC
The chair is as stated and is a functional ergonomic chair with adjustability. What I am most impressed with however was the assembly, which was clearly laid out, including individual compartments for which screws to use during each step.
Written by a customer while visiting Staples
Posted by: Vanilla Gorilla
Verified Purchase:Yes
Excellent interaction with Staples personnel. Had them assemble an office chair.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: T Miller
Verified Purchase:Yes
Comfortable chair and for a great price. Easy to assemble and provides good lumbar support.
I would recommend this to a friend!
Written by a customer while visiting Staples