Customer reviews from Staples
Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair, (ST63145) - Black
Average customer rating
4.4
(12,006 Reviews)
Rating breakdown 12,006 reviews
5 Stars
8,229
4 Stars
2,242
3 Stars
699
2 Stars
369
1 Star
467
73%of customers recommend this product.
(
87 out of
119)
Customer Reviews for Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair, (ST63145) - Black
Posted by: Larry Hubbert
Verified Purchase:Yes
I Purchased as a Christmas gift and it is still in the unopened box it came in. Therefore, I cannot really say although according to the specs it seems to meet what we were and are looking for.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Mike
Verified Purchase:Yes
Best value for the money.
I would recommend this to a friend!
Written by a customer while visiting Staples
Customer Rating
1
SO UNCOMFORTABLE
on December 17, 2025
Posted by: SECRETARY
I got this desk chair because my old chair would lose compression and drop. I've had this chair a week and have found it to be the most uncomfortable desk chair I've ever bought. I've tried adjusting it all different ways. It has done nothing but give me a back ache. The seat part of it angles back, making the front of the seat cut into the backs of your legs. No adjustment fixes that. Disappointed.....
Response from StaplesBy Staples, Social Media, December 18, 2025
Hi there, I regret to hear this happened, and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday, 9AM to 8PM EST.
Written by a customer while visiting Staples
Posted by: Ohiowan
Verified Purchase:Yes
I bought this chair because it says it is ergonomic, but it doesn't feel like it is. I cannot get enough lumbar support from the included support bar and I also cannot get a lumbar cushion to stay on the chair. I also cannot get the chair to stay in one position but also have some flexibility in movement. In other words, the tilt tension adjustment knob doesn't appear to do anything at all.I am 5 feet, 8 inches tall and the headrest hits between my shoulders even when pulled up as far as it will go. The chair is an excellent value and appears well made, but I am disappointed in the ergonomic features it claims - just ask my sore lower back at the end of each work day.
I would recommend this to a friend!
Response from StaplesBy Social Media, Staples, December 17, 2025
Hi Ohiowan, I regret to hear this happened, and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday, 9AM to 8PM EST. ^MS
Written by a customer while visiting Staples
Posted by: MeterSales
Verified Purchase:Yes
Being 6'3" tall and 210 Lbs, I have trouble finding chairs that fit "just-tall guy". Like with clothing, very few sellers offer just-tall. Don't get me wrong, this is definitely a big and tall chair. However, it is fully adjustable so it doesn't feel like I am swimming in it. This also allows me to get closer to my desk because I can lower the arms below the desk. This helps my posture. While I miss my old executive big and tall chair, I do like the adjustable lumbar support on this one. Great chair. Very sturdy. Would recommend.
Written by a customer while visiting Staples
Posted by: Joepiso8
Verified Purchase:Yes
Very good, comfortable office chair for the price
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Williamson and Sons
Verified Purchase:Yes
Very comfortable chair with several adjustment options
I would recommend this to a friend!
Written by a customer while visiting Staples