Customer reviews from Staples
Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair (ST63145) - Black
Average customer rating
4.4
(12,023 Reviews)
Rating breakdown 12,023 reviews
5 Stars
8,240
4 Stars
2,242
3 Stars
703
2 Stars
369
1 Star
469
73%of customers recommend this product.
(
93 out of
127)
Customer Reviews for Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair (ST63145) - Black
Posted by: Mike Forster
Verified Purchase:Yes
Solidly designed - very heavy components. Easy to assemble - about 1 hour proceeding carefully step-by-step. (The slowest step was aligning the bolts to attach the headrest.) Easy to adjust. The most comfortable office chair I've ever used.
I would recommend this to a friend!
Written by a customer while visiting Staples
Customer Rating
5
Tempted to buy another one.
on January 1, 2026
Posted by: Dutchipino
I first bought this chair in 2017 & it is starting to show some sag in the seat. Everything stretches out in time. But it is still fully functional.
I've spent a lot of time in this chair. Let's say from mid 2017-2025. On average throughout those years, I've weighed about 195 pounds.
Tempted to buy another one just to have it or take one into work.
I've spent a lot of time in this chair. Let's say from mid 2017-2025. On average throughout those years, I've weighed about 195 pounds.
Tempted to buy another one just to have it or take one into work.
Written by a customer while visiting Staples
Posted by: SRT
Verified Purchase:Yes
Comfortable chair, casters make it easy to move around, mesh material is breathable, good support
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Jello0203
Verified Purchase:Yes
This chair has so many possible adjustments! This part I absolutely love! . The seat is comfortable but the arm pads are pretty hard for working at a desk 8 hours a day. The main problem, which caused me to stop using the chair, is the lumbar support. It has two positions and both stick out way too far for me to get comfortable. I'm very disappointed. Maybe a pillow above the lumbar strapped to the back rest would work but I shouldn't have to.
No, I would not recommend this to a friend.
Response from StaplesBy Staples, Social Media, January 2, 2026
Hi Lanell, I regret to hear this happened, and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday, 9AM to 8PM EST.
Written by a customer while visiting Staples
Posted by: Ed
Verified Purchase:Yes
Absolutely amazingly confortable
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Posted by: Darren
Verified Purchase:Yes
Assembly was easy but a little ackward.
Everything I want in a computer chair.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: KC
Verified Purchase:Yes
Although the chair is a bit wider than expected its been great for me. Having gone through a few chairs I'm thinking I landed on the right chair for my home office. The seat is comfortable and the lumbar support is just right.
Written by a customer while visiting Staples
Posted by: NickH
Verified Purchase:Yes
Comfortable chair with the mesh bottom and back its coll and confortable with good back and neck support. Mine was on sale - so a very good deal, and it was delivered promptly, WHen you sit to work for long periods a good chair is important - if yours is not good - pop down to Staples and give this a try!
I would recommend this to a friend!
Written by a customer while visiting Staples