Customer reviews from Staples
Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair (ST63145) - Black
Average customer rating
4.4
(12,023 Reviews)
Rating breakdown 12,023 reviews
5 Stars
8,240
4 Stars
2,242
3 Stars
703
2 Stars
369
1 Star
469
73%of customers recommend this product.
(
93 out of
127)
Customer Reviews for Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair (ST63145) - Black
Customer Rating
4
Hyken Pro is the Way to Go
on March 10, 2026
Posted by: waffle911
Hyken Pro addresses just about every issue I have with the standard Hyken. The standard Hyken's mesh seat quickly cuts off leg circulation with the foam front insert, but lacks support if you take it out. Also can't sit cross-legged due to the plastic frame on the sides. This is all COMPLETELY SOLVED with the Hyken Pro's full cushion seat.
Easy tilt tension adjustment on the Pro is another great improvement, not having to reach under the front of the seat; however, only 4 fixed levels of tension adjustment may find some folks stuck in-between their optimal tension points.
Lumbar support is somewhat aggressive even on its lowest setting, but a generous seat back height adjustment range puts it where it's most appreciated. Do wish the full upright position could be more upright/forward.
Armrest adjustability is much improved over the original, but the minimum height is a bit too high if you game with a controller, wheel, or flight yoke in your chair. The "pads" still lack padding, but are now rounded off for much improved comfort over the originals.
Seat back mesh is the same material as the original, which feels pretty cheap and dated, but serviceable. Headrest pivot on mine is a bit looser than the floor model in-store.
Not mentioned in the assembly instructions or marketing material is the seat height and tilt-lock control levers can be mounted to either side of the seat to suit your preference, which is nice for lefties!
The one big thing this chair is missing which could make it perfect for its (sale) price (and can be found in other non-Staples chairs for $300 and under) is seat depth adjustment (paired with a deeper seat pad) for better leg support of users over 5'8". Would love to see a second revision adding this feature, better arm rest adjustability range, and milder lumbar range.
Written by a customer while visiting Staples
Posted by: Neil Palazzo
Verified Purchase:Yes
nice chair for the price, comfortable and very adjustable.
Written by a customer while visiting Staples
Posted by: Wayne
Verified Purchase:Yes
I needed to replace my aging, worn out desk chair in my home office. This chair was on sale and i took a chance..ive been using it for one month and no regrets. There are two sizes based on user's height. I was on the cusp and i went for the smaller size....the optional headrest was too low..so i took it off. If in doubt..size up
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: jim
Verified Purchase:Yes
Extremely comfortable
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: John Q
Verified Purchase:Yes
Ergonomics, operability and aesthetics are excellent
Written by a customer while visiting Staples
Customer Rating
5
One of the best
on February 22, 2026
Posted by: Josie
I got the Hyken Pro, it is absolutely wonderful. I went to the store to try multiple of their display chairs and this one provided instant relief for not only my upper back but also my lumbar area. I loved the fact the arms, lumbar and head rest are adjustable. I took it home to assemble, took maybe 30 mins it’s super simple to put together. My prior office chair was a Razer Iskur that I gave to my husband, that in itself was a decent chair but not for someone who was 4’11” like myself.
I accidentally played a game session with friends for 10hrs and didn’t feel any pain or fatigue with this chair, it’s definitely built for long term use. I was able to recline with ease and lock it in place, which is a giant bonus for me(most chairs don’t let you lock in the reclined position)
My cat certainly enjoyed the fact she could curl up in my lap and sleep, something we couldn’t do with the Razer Iskur chair.
Overall if you’re looking for something that reclines, is adjustable via the arm rests, head rest, and lumbar area that you can also use for 10+ hrs a day this is definitely the chair to get. But I also recommend going to the physical store and just trying out their displays to get the perfect chair for yourself!
I accidentally played a game session with friends for 10hrs and didn’t feel any pain or fatigue with this chair, it’s definitely built for long term use. I was able to recline with ease and lock it in place, which is a giant bonus for me(most chairs don’t let you lock in the reclined position)
My cat certainly enjoyed the fact she could curl up in my lap and sleep, something we couldn’t do with the Razer Iskur chair.
Overall if you’re looking for something that reclines, is adjustable via the arm rests, head rest, and lumbar area that you can also use for 10+ hrs a day this is definitely the chair to get. But I also recommend going to the physical store and just trying out their displays to get the perfect chair for yourself!
Written by a customer while visiting Staples
Posted by: Margaret Ryan
Verified Purchase:Yes
My new chair is very modern and is comfortable especially since I am 88 yrs old and cannot sit too long. The wire back, seat and head rest design allows the chair to be lighter than older models. The wheels are easy to slide the chair around and it fits neath the computer table nicely.
I would recommend this to a friend!
Written by a customer while visiting Staples
Customer Rating
1
Way too tilted back
on February 19, 2026
Posted by: Home Office User
Got this all assembled and I can't get the seat and back to an upright position. Both are tilted back in the most upright position like it is a recliner not an office chair. In order to use my keyboard, I have to sit on the edge of the seat. Returning it.
Written by a customer while visiting Staples