Customer reviews from Staples
Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair (ST63145) - Black
Average customer rating
4.4
(12,023 Reviews)
Rating breakdown 12,023 reviews
5 Stars
8,240
4 Stars
2,242
3 Stars
703
2 Stars
369
1 Star
469
73%of customers recommend this product.
(
93 out of
127)
Customer Reviews for Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair (ST63145) - Black
Posted by: Jp
Verified Purchase:Yes
Like the chair. This chair was easy to assemble, is not bulky and works well in the space I have. It is comfortable and for the price I paid it is worth it
Written by a customer while visiting Staples
Customer Rating
2
Not impressed
on March 25, 2026
Posted by: jason
The lumbar support is not sufficiently adjustable. It is uncomfortable.
The manufacturer recommends either the XL or Pro variants for people taller than 6'. The XL has the larger range of height adjustment. But I'm 6'3" and the headrest is a neck rest at its highest position. Why the strange swinging adjustment rather than a simple sliding height adjustment?
To lock the seatback the height adjustment lever is pulled forward. It is too easy to accidentally push this back with my right leg when turning the chair to the left. So surprise reclining.
Response from StaplesBy Social Media, Staples, March 25, 2026
Hi Jason, thanks for replying to our product review request. We appreciate you taking the time to let us know about your experience. ^MS
Written by a customer while visiting Staples
Customer Rating
4
Not sure
on March 25, 2026
Posted by: Merp
Comfortable and supportive to sit on. But the recliner is a problem, the minimum recline setting before it will lock is too reclined. You cannot have just a little.
The arm supports easily move , the little buttons on them seem to have no function.
Putting it together, one step was a real pain, the connecting the back tot he seat. I have built many a chair in my time and it doesnt just slot in and bolt, you have to hold it level against each other on both axis and then insert bolt otherwise will crossthread. 2 man job, or in my case as wasnt second man availabe, alot of cursing and yelling.
The arm supports easily move , the little buttons on them seem to have no function.
Putting it together, one step was a real pain, the connecting the back tot he seat. I have built many a chair in my time and it doesnt just slot in and bolt, you have to hold it level against each other on both axis and then insert bolt otherwise will crossthread. 2 man job, or in my case as wasnt second man availabe, alot of cursing and yelling.
Written by a customer while visiting Staples
Posted by: Dennis
Verified Purchase:Yes
I had this chair for about a month and a half and was a little disappointed in it for the price. The back is a little flimsy, it's heavier than I thought (feels heavier than 30lbs) and assembly was a bit tough with just 1 person.
The lumbar support is very great, the cushion is soft/comfy (I can sit comfortably for about 4 hours) and so is the lean back feature. I hope this chair does last me at least 5 to 6 years. Overall, not a bad chair just not worth the price in my opinion compared to other office chairs.
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Posted by: ME502
Verified Purchase:Yes
My husband put these together ( We bought 5 as our dining room chairs). The 1st one took a while bc instructions are pictures, not words. But the rest were 15-20 minutes each.
They are very comfortable and adjustable several different ways, great for relaxing and sitting back in the morning with a 2nd cup of coffee. Visitors like them, too. Love that I could get them in red, complimenting the poppies decor.
How well they hold up is yet to be seen. We've only had them a month. Will update if we have problems, but like I said, so far...so good.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: AMAZING ADDITION TO THE S
Verified Purchase:Yes
Well built and beautiful addition to the space
Written by a customer while visiting Staples
Posted by: NiceChair
Verified Purchase:Yes
Nice chair, very good quality and good for whole day sitting, and finally awesome price.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Good customer
Verified Purchase:Yes
Spot on purchase
Written by a customer while visiting Staples