The chair is comfortable rolls smoothly and was easy to assemble. Only minor issue is the neck rest it should be adjustable as it is too low for me to really use unless I'm leaning way back in the chair which I never do. So I just don't use it and didn't have one on my previous chair so I'm not losing anything but it would have been nice to use if I wanted.
The chair works fine. My only complaint is the armrests do not lower enough to allow a comfortable sitting height and permit the armrests to slide under the desktop.
Chair appeared to have been repackaged. Parts were not neatly placed but had it was packed in rush and box sealed. Nevertheless no parts missing. Chair easy to assemble and finish product looks good and is very comfortable to sit in. Back and neck rest ideal for support.
The chair is quite comfortable --- I particularly like the mesh as it seems more comfortable than a solid seat... I have had for almost two weeks and I cannot identify any issues with it!!