They arrived in perfect condition. Assembled easily and so far have been extremely comfortable seating for all day desk work. The adjustable features have made this chair a great value!! We bought 2 chairs "his and hers" able to build a custom fit for different body types.
Was easy to put together - they also encourage you to call support if you get stuck. I called when I had a question but the answer was very simple. I probably would have figured it out by myself if I spent a little more time looking at the directions. Chair wheels are great and adjustment levers work well. Overall it is a well made sturdy chair. However once I sit in it for more than 30 minutes my tailbone starts to hurt. I bought this chair to improve the seating comfort vs my older office chair which was 18 years old. There is not much improvement in that regard.
The chair is of a great quality but not really designed for someone taller than 5'10". The headrest sits too low and hits the shoulders... That aside very comfortable.