Customer reviews from Staples
Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair (ST63145) - Black
Average customer rating
4.4
(12,023 Reviews)
Rating breakdown 12,023 reviews
5 Stars
8,240
4 Stars
2,242
3 Stars
703
2 Stars
369
1 Star
469
73%of customers recommend this product.
(
93 out of
127)
Customer Reviews for Staples - Hyken XL Ergonomic Fabric Swivel Big & Tall Chair (ST63145) - Black
Posted by: KEVIN
Verified Purchase:Yes
This chair neck support is painfully awkward. My back doesn't rest against the back of the chair since the lower portion of the neck support is pushing my shoulders forward. I can't raise the neck support high enough for my back to feel comfortable.
Written by a customer while visiting Staples
Customer Rating
5
Supportive seating
on February 15, 2024
Posted by: DANIA M.
I bought this chair for my home office. It is the third chair I've had to purchase. It is very comfortable and supportive of my neck and lower back.
Written by a customer while visiting Staples
Customer Rating
1
Incredibly weak back support
on February 15, 2024
Posted by: Michael
I put this chair together and the build quality seemed good until I sat down and drifted backwards without exerting any pressure to lean back. After cranking down on the adjustment knob as far as it would go it still leans back far to easily. When fully reclined it requires strain to sit back up. I'm 5'10 and 200 pounds this should not tax a chair like this. Doesn't come close to the support level in my previous chair.
Written by a customer while visiting Staples
Posted by: Happy Customer
Verified Purchase:Yes
This chair is very comfortable with great lumbar & neck support. I hadn't considered this chair style until I sat in it and was immediately convinced.
Written by a customer while visiting Staples
Posted by: I.H.
Verified Purchase:Yes
We are using this chair at home and really love it since it has a strong mesh that handles the weight well and it also has number of great adjustments to to customize it according to your personal preference.
Written by a customer while visiting Staples
Customer Rating
2
Bad for 6'+ persons
on February 12, 2024
Posted by: Mike P
As other reviewers have stated this chair is poorly designed with insufficient adjustability for 6' or taller people as the headrest even at maximum height digs into your shoulder blades. Additionally I've found that the tilt adjustability cannot be fine-tuned enough. The most upright and forward position I find leans too far forward and brings the back and head rest too close to the body. But the next available locked position tilts it too far back.
Written by a customer while visiting Staples
Customer Rating
5
My new Hyken mesh chair
on February 12, 2024
Posted by: DON P.
Assembly was straight forward and only one tool was required and provided. Total time @ 60 minutes. It's very light so it moves easily and is very comfortable to sit in partially due to the give in the mesh and also due to the multiple adjustment points available. I highly recomment this chair.
Written by a customer while visiting Staples
Posted by: DeskUser
Verified Purchase:Yes
I am absolutely certain that this chair was the cause of my neck pain that I suffered from for 1 year which started exactly 2 months after I started using this chair. At 5'8" The head rest is too low and constantly rolls backwards. Your neck ends up being curved back as you lean back and look up at your screen. I should have listened when I read that neck rests are not necessary on chairs and can cause weakening neck muscles. Even after countless massages the pain always returned after a couple of weeks So one day it dawned on me that my pain started around the time I got this chair. So I removed the head rest and things seem to be improving. I also find the bottom of the seat starting to sag after a year and so I had to put a thick cushion on it. I should have never listened to all the mainstream media reviews extolling the virtues of this 'high-quality yet affordable office chair'. They must have been paid to say it. I feel like a fool. My advice is for you not to become a fool like I did by buying this chair.
Written by a customer while visiting Staples