Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-propelled Lawn Mower, 12" String Trimmer and Blower, 3 Batteries and 2 Chargers Included - Green
Average customer rating
4.2
(279 Reviews)
Rating breakdown 279 reviews
5 Stars
181
4 Stars
45
3 Stars
16
2 Stars
10
1 Star
27
88%of customers recommend this product.
(
194 out of
221)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-propelled Lawn Mower, 12" String Trimmer and Blower, 3 Batteries and 2 Chargers Included - Green
Customer Rating
1
Unusable Battery Life
on April 12, 2025
Posted by: RunningOnEmpty
Gender:Male
Fresh out of the box not even able to cut my lawn for 15 minutes until it runs out of battery. Just enough to make you mad that you started to begin with and your yard looks worse than if you hadn’t done anything. I can only imagine the 5 Star reviews are bot reviews or people living in Barbie’s dream house sized mowing areas. Truth be told it’s a waste of money and even getting a second set of batteries won’t solve the problem as the charging time VASTLY outweighs the run time. Will be looking to return
Response from greenworkstools.comBy Greenworks, April 14, 2025
Hello RunningOnEmpty.
We are sorry to hear you are unhappy with the runtime you are getting.
The 48v self-propelled lawn mower cuts up to 1/2 acre when using the (2) fully charged 5Ah batteries (included). The maximum advertised run time is based on no load. It is important to recognize that the Runtimes can vary depending on a few factors, including but not limited to if the self-propel feature is used throughout the entire cut, grass texture and consistency, cutting height, and lawn size. Please note, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted. . It is unfortunate to read that you are looking to return the unit, if you wish to address your concerns directly with one of our product specialists first, please contact us by Live Chat through the customer contact page located on our website or call Greenworks toll-free helpline at 1-888-909-6757 before returning to the store. We would like the opportunity to speak with you to see whether your run time would be considered average.
We are sorry to hear you are unhappy with the runtime you are getting.
The 48v self-propelled lawn mower cuts up to 1/2 acre when using the (2) fully charged 5Ah batteries (included). The maximum advertised run time is based on no load. It is important to recognize that the Runtimes can vary depending on a few factors, including but not limited to if the self-propel feature is used throughout the entire cut, grass texture and consistency, cutting height, and lawn size. Please note, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted. . It is unfortunate to read that you are looking to return the unit, if you wish to address your concerns directly with one of our product specialists first, please contact us by Live Chat through the customer contact page located on our website or call Greenworks toll-free helpline at 1-888-909-6757 before returning to the store. We would like the opportunity to speak with you to see whether your run time would be considered average.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Amazing product!
on March 23, 2025
Posted by: Phil_lip007
from Wooster, OH
Gender:Male
[This review was collected as part of a promotion.] I’ve had this product for some time now and it’s been great! The mower is lightweight and easy to use, the weed eater slices like butter, and the leaf blower is the best I’ve ever owned!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Bad batteries
on February 6, 2025
Posted by: Jeffr
from Shakopee Mn
Gender:Male
[This review was collected as part of a promotion.] I bought this package a few months ago and have only used the blower. The batteries never held a charge very well and now dont work at all. I haven’t even been able to use the mower or string trimmer since I live in a cold state.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, February 7, 2025
Hello Jeffr.
Thank you for taking the time to reach out to us. We are sorry to hear of this experience. Blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. The runtime of a Greenworks cordless blower battery is primarily affected by the battery's amp-hour (Ah) rating, which determines how much charge it can hold, meaning a higher Ah rating leads to longer runtime; additionally, factors like the blower's power setting, the amount of debris being moved, ambient temperature, and the battery's condition can also impact its runtime. Users can expect up to 40 minutes of blower runtime with a fully-charged 4.0 Ah battery (based on low setting).
We have designed Greenworks product lines to have a range of batteries that can be used with the tools in that same voltage. This unit can be used with Greenworks 24V 5Ah to 24V 2Ah. The only issues you may experience using a heavier battery is the added weight to the unit which may not be as comfortable to handle as a smaller battery.
Follow the link shared to view Greenworks 24v battery platform.
https://www.greenworkstools.com/collections/24-volt?uff_knr5hq_productType=Battery
Hope this information helpful. If you require any additional support or would like us to investigate the amount of run time the battery is providing when used with the 24v blower, please contact our customer support center via Live Chat on Greenworks Tools website (www.greenworkstools.com) or contact Greenworks toll-free helpline at 1-888-909-6757.
Thank you for taking the time to reach out to us. We are sorry to hear of this experience. Blowers are considered a high-power draw application which means they do tend to drain the battery quite rapidly in comparison to some other tools. The runtime of a Greenworks cordless blower battery is primarily affected by the battery's amp-hour (Ah) rating, which determines how much charge it can hold, meaning a higher Ah rating leads to longer runtime; additionally, factors like the blower's power setting, the amount of debris being moved, ambient temperature, and the battery's condition can also impact its runtime. Users can expect up to 40 minutes of blower runtime with a fully-charged 4.0 Ah battery (based on low setting).
We have designed Greenworks product lines to have a range of batteries that can be used with the tools in that same voltage. This unit can be used with Greenworks 24V 5Ah to 24V 2Ah. The only issues you may experience using a heavier battery is the added weight to the unit which may not be as comfortable to handle as a smaller battery.
Follow the link shared to view Greenworks 24v battery platform.
https://www.greenworkstools.com/collections/24-volt?uff_knr5hq_productType=Battery
Hope this information helpful. If you require any additional support or would like us to investigate the amount of run time the battery is providing when used with the 24v blower, please contact our customer support center via Live Chat on Greenworks Tools website (www.greenworkstools.com) or contact Greenworks toll-free helpline at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Very disappointed
on September 3, 2024
Posted by: Josh719
from Huntsville Alabama
Gender:Male
[This review was collected as part of a promotion.] Started out okay. But can't let ur grass grow hardly between mows or the mower will die. Each Sean seems like the battery life gets shorter and shorter. When it only starts out lasting maybe 30 mins on a super cool day. Since you know mowing season is during the summer. I have had this mower for 3 years now and with 2 sets of batteries can't finish 1 yard in 73 degrees weather. I mention the temp because if it's hot the mower is almost useless cause it will over heat and not work. The only reason it got a 2 start is the trimmer and leaf blow are great.
Pros: Easy to Use
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 3, 2024
Hellol Josh719.
Thank you for sharing your experience.
The battery life span will be determined on storage and care which is located inside the owner’s manual. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. Greenworks takes as much pride in our battery and charger. The 48V platform batteries have been tested over 2000 charges. While we only work with the highest quality products, nothing is always perfect but not to worry, Greenworks lithium-ion batteries are offered with a 3 year (homeowner) limited warranty. Please note, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted.
If you would us to investigate the runtime you are getting please start a Live chat on www.greenworkstools.com or call 1-888-909-6757. All we ask that you have access to the unit, battery and charger so that we can complete troubleshooting with you and gather necessary unit information. Thank you.
Thank you for sharing your experience.
The battery life span will be determined on storage and care which is located inside the owner’s manual. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. Greenworks takes as much pride in our battery and charger. The 48V platform batteries have been tested over 2000 charges. While we only work with the highest quality products, nothing is always perfect but not to worry, Greenworks lithium-ion batteries are offered with a 3 year (homeowner) limited warranty. Please note, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted.
If you would us to investigate the runtime you are getting please start a Live chat on www.greenworkstools.com or call 1-888-909-6757. All we ask that you have access to the unit, battery and charger so that we can complete troubleshooting with you and gather necessary unit information. Thank you.
Written by a customer while visiting greenworkstools.com
Posted by: Jade
from Davenport, FL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like everything that came in this 5PC Combo Kit. We just bought a new home and I use these tools every weekend. Thank you Greenworks!
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe
Written by a customer while visiting greenworkstools.com
Posted by: Kris1
from Michigan
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The lawnmower is awesome did everything you said it would my lawn has never looked so good
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Mahip
Verified Purchase:Yes
I brought this product last month and my string trimmer has stopped working. This is such a letdown. I hope company improves their product quality in future.
Response from greenworkstools.comBy Greenworks, July 16, 2024
Hello Mahip.
Thank you for taking the time to reach out to us. We are sorry to hear about your experience when using this 40V combo kit. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We ask that you call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for taking the time to reach out to us. We are sorry to hear about your experience when using this 40V combo kit. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We ask that you call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Alvaro Junior
Verified Purchase:Yes
Excellent product, great building quality, works great, worth the money
Written by a customer while visiting greenworkstools.com