Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-propelled Lawn Mower, 12" String Trimmer and Blower, 3 Batteries and 2 Chargers Included - Green
Average customer rating
4.2
(279 Reviews)
Rating breakdown 279 reviews
5 Stars
181
4 Stars
45
3 Stars
16
2 Stars
10
1 Star
27
88%of customers recommend this product.
(
194 out of
221)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-propelled Lawn Mower, 12" String Trimmer and Blower, 3 Batteries and 2 Chargers Included - Green
Customer Rating
2
Batteries don't last long
on June 13, 2022
Posted by: KKAC
from Elkhart, IN
Gender:Male
I bought this about 1-2 months ago. The advertisement says it would last 45 minutes and can easily mow half acre, but not for me. My lawn isn't even half acre big, but the batteries would die even before 90% of my lawn is mowed. I tried different ways to see if I could finish the lawn at one charge, never successful. Bagging option is also not good. The mower kept dying so I gave up on it and just did side discharge. Charging would take about 2 hours or so.
Response from greenworkstools.comBy Greenworks, Customer Care, June 14, 2022
Hello KKAC,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: The Janitor
Verified Purchase:Yes
Mower runs great, slows a bit in tall grass. Great not having to deal with cords.
Battery charger indicator lights never worked!
Battery charger indicator lights never worked!
Response from greenworkstools.comBy Greenworks, Customer Care , June 13, 2022
Hello The Janitor,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Jim Wood
from Grand Rapids, MI
Gender:Male
Verified Purchase:Yes
I have found my 48V brushless lawnmower to exceed my expectations. I use it for a small area in my backyard that is hard to access from the front yard. I have used it with and without the bagger and have been impressed by its ability to cut both tall and no so tall grass. Its light weight is a real plus when mowing a rather steep hill and I love not having the noise, odor or spillage problems of fossil fuels not to mention the cost savings.
I have yet to usd the drill.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Quality Tools!
on June 7, 2022
Posted by: Chris8888
from pennsylvania
Gender:Female
Bought this combo 3 weeks ago and mower is very lightweight and mows the small lawn perfect. Drill works perfect also, and is easy to handle and powerful.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from East Texas
Gender:Male
Verified Purchase:Yes
We are both retired and very close to being disabled. I love this mower because it is so lightweight but does an excellent job and the batteries last a long time. And you can charge both batteries at the same time.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: patrick paradiso
from fredonia new york
Gender:Male
Verified Purchase:Yes
mower works great, cuts grass nice . batteries are junk only last 20 min
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 7, 2022
Hello patrick paradiso,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes of run-time with 2 fully charged 4.0 Ah USB Batteries, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 45 minutes of run-time with 2 fully charged 4.0 Ah USB Batteries, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information
Written by a customer while visiting greenworkstools.com
Posted by: Evan1
Gender:Male
Verified Purchase:Yes
Very happy with the quality of the customer service. They took care of me and really helped me a lot! Overall I’m very happy
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Plenty
Gender:Female
Verified Purchase:Yes
My yard is small and my neighbors are close. The lawnmower is light weight, quiet and does a great job of cutting. The battery run time is about 45 minutes. I wish it ran about 15 minutes longer but otherwise, I’m totally satisfied.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com