Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 21" Self-propelled Lawn Mower, 12" String Trimmer and Blower, 3 Batteries and 2 Chargers Included - Green
Average customer rating
4.2
(279 Reviews)
Rating breakdown 279 reviews
5 Stars
181
4 Stars
45
3 Stars
16
2 Stars
10
1 Star
27
88%of customers recommend this product.
(
194 out of
221)
Customer Reviews for Greenworks - 48V (24V x 2) 21" Self-propelled Lawn Mower, 12" String Trimmer and Blower, 3 Batteries and 2 Chargers Included - Green
Posted by: Wilam92
from Minneapolis
Gender:Male
Verified Purchase:Yes
Works great. It’s fast, easy to use, light, and super duper quiet. I can mow whenever because it doesn’t bother anyone.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Just finished - ran to get my lap top
on July 16, 2022
Posted by: Jackie M
from Wauwatosa, WI
Gender:Female
I just received this combo set yesterday (and the 24V 13" trimmer/edger) and I just finished using them. NO MORE GASOLINE FOR ME! This equipment is more that sufficient for my urban lot. Fantastic! Thank you Greenworks!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Good product
on July 15, 2022
Posted by: AB Shrestha
from Flushing, Michigan
Gender:Male
I bought this a month ago and have used it few time. The product is amazing and recommend it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Frank in NY
from Western NY
Gender:Male
Verified Purchase:Yes
Excellent product. My wife loves it. Lightweight and easy to use.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Kathy Sarabian
from Northern California
Gender:Female
Verified Purchase:Yes
This mower is perfect. The lighter weight of it allows me, as an older woman to still mow my own lawn. But it's not too light. If feels solid and strong and I expect it to last a long time. The batteries provide enough power to mow my lot sized lawn. I was so impressed with the design I purchased a Green Power weed eater. I purchased it on line and the price was much lower than in the stores.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great for small yards or young mowers
on June 28, 2022
Posted by: Jupka
from Bozeman, montana
Gender:Female
We bought this setup for our son who is twelve to do lawns this summer. We love the safety of the battery. No gas or oil to mess with. It’s easy to move and lightweight. It’s the perfect size for a small person. The only downside is that the wheels are any bigger as we have to have it on the tallest setting compared to a 3 on our old mower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Roxanne M
from Elk Grove, CA
Gender:Female
Verified Purchase:Yes
Easy to use. I love it! If you’re on the fence, but it. You will not be disappointed. I’m going to purchase more Greenworks yard tools. The batteries are interchangeable with one another, that’s a plus.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Sbroomall28
from Hanover pa
Gender:Male
Verified Purchase:Yes
Junk bateries for all equipment dont last i gave mine away junk
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 27, 2022
Hello Sbroomall28,
We are so sorry to learn that this lawn mower did not meet your needs, and that you felt throwing it out was your best option! Had you contacted our Customer Care, they would have been more than happy to assist with the warranty claims process. If you are still in possession of the batteries here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
As it is, we genuinely hope that this experience does not turn you away from Greenworks for good we would like to hear more about your experience to see how we can do better in the future. Please give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS). Thank you for your feedback!
We are so sorry to learn that this lawn mower did not meet your needs, and that you felt throwing it out was your best option! Had you contacted our Customer Care, they would have been more than happy to assist with the warranty claims process. If you are still in possession of the batteries here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
As it is, we genuinely hope that this experience does not turn you away from Greenworks for good we would like to hear more about your experience to see how we can do better in the future. Please give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS). Thank you for your feedback!
Written by a customer while visiting greenworkstools.com