Have loved my original Vitamix (same model) for years! I decided to replace it because my original canister seemed to be wobbling on the base. But the new unit seems less powerful? Not sure how this could be, but we have compared side to side a few times and this new base doesn’t blend up quite as well as my 10+ year old one. A bit disappointed in this unit.
Response from vitamix.comBy Vitamix, May 14, 2025
Hi there! We are sorry to hear of your disappointment. Please call us at 1-800-848-2649, so we can troubleshoot the machine with you.
I don’t understand why this machine is so expensive and why people think it’s such a good product. 9 times out of 10 my machine stops working and it smells like something is burning. It’s a big piece of garbage. I’ve tried to love it but I hate this machine. Completely unreliable.
Response from vitamix.comBy Vitamix, May 14, 2025
Hi! If your Vitamix shut down while you were blending, it is likely it temporarily overheated. Sometimes the machine may emit a burning odor and/or stop temporarily because its thermal protector sensed that the machine was close to overheating. If this occurs, we recommend turning the power switch off for up to 45 minutes, allowing the machine to cool down or reset. To avoid overheating your machine in the future, be sure to ramp the machine up to the highest speed within five seconds of turning it on to activate the cooling fan in the motor.
If you have not done so already, please try to power your Vitamix on today to see if it has regained power. If not, we suggest attempting to power the Vitamix on using an outlet in a different room, as this may sometimes be required to reset it.
Great blender, best we have ever had. Easy functionality and easy to clean. Only wish was that it wasn’t so tall, it is difficult to store under cabinets or in a cabinet. We can’t store it fully assembled.
I purchase my first Vitamix ( drink machine) in the summer of 2004 now on April 2025 I purchased my second one, that drink machine I use it in my restaurant, I close my restaurant 6 years later and I've been using it at my house every single day that thing lasts forever so I decide to buy me a new one I really recommend this amazing blender, I know this is the last blender I'm going to purchase because I'm 55 and it's going to last me until I die