Customer reviews from crock-pot.com
Crockpot - Crock Pot 7 Quart Oval Electric Programmable Slow Cooker With Thermal Bag - Oatmilk Cream
Average customer rating
4.4
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
79
4 Stars
17
3 Stars
3
2 Stars
3
1 Star
8
25%of customers recommend this product.
(
1 out of
4)
Customer Reviews for Crockpot - Crock Pot 7 Quart Oval Electric Programmable Slow Cooker With Thermal Bag - Oatmilk Cream
Customer Rating
2
on September 4, 2025
Posted by: Happy21
I have not had crockpot very long and it stopped heating
Response from crock-pot.comBy Customer Care, September 8, 2025
Hello,
Thank you for reaching out to us and sharing your feedback on our 7 Qt. Cook & Carry Programmable Slow Cooker. We're sorry to hear that the product did not meet your expectations and that it stopped working after a short time. This is not the quality we strive for; we value your feedback and it will be forwarded to the appropriate department for further review.
If you require assistance, or you have additional feedback, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Crockpot® Consumer Care
Thank you for reaching out to us and sharing your feedback on our 7 Qt. Cook & Carry Programmable Slow Cooker. We're sorry to hear that the product did not meet your expectations and that it stopped working after a short time. This is not the quality we strive for; we value your feedback and it will be forwarded to the appropriate department for further review.
If you require assistance, or you have additional feedback, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Crockpot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
5
Love it
on September 2, 2025
Posted by: donnac224_350
[This review was collected as part of a promotion.] We really enjoy the crockpot super easy to clean. Was able to control the temperature if needed. I will definitely recommend this product for yall to use and have family dinner.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Lid exploded
on June 6, 2025
Posted by: Jen5
from Missouri
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I bought this crock pot 4 months ago. Today while cooking the lid popped and shattered, ruining the food and the crock pot. We were using it as instructed. The lid was not locked.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, June 9, 2025
Hello,
Thank you for reaching out and sharing your feedback on our 7 Qt. Cook & Carry Programmable Slow Cooker . We’re truly sorry to hear about the issue you encountered with your slow cooker. We understand how concerning this must have been, especially with regards to safety.
Please know that product safety and quality are extremely important to us, and we take situations like this seriously. We appreciate you bringing this to our attention. We will be forwarding your feedback to our product team for further review.
For further assistance, we encourage you to reach out to us directly. You can do so via the 'Contact Us' form on our official website. We’re available Monday to Friday, from 9 am to 5 pm Eastern Time.
Thank you!
Crockpot Consumer Care.
Thank you for reaching out and sharing your feedback on our 7 Qt. Cook & Carry Programmable Slow Cooker . We’re truly sorry to hear about the issue you encountered with your slow cooker. We understand how concerning this must have been, especially with regards to safety.
Please know that product safety and quality are extremely important to us, and we take situations like this seriously. We appreciate you bringing this to our attention. We will be forwarding your feedback to our product team for further review.
For further assistance, we encourage you to reach out to us directly. You can do so via the 'Contact Us' form on our official website. We’re available Monday to Friday, from 9 am to 5 pm Eastern Time.
Thank you!
Crockpot Consumer Care.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Very very hot
on April 27, 2025
Posted by: onlymanny_303
[This review was collected as part of a promotion.] I was very excited for this slow cooker but unfortunately this slow cooker burns at a very high temperature despite the setting you cook it on. You will most likely burn your food.
Response from crock-pot.comBy Customer Care, April 29, 2025
Hi there,
We’re sorry to hear about your experience with the Crock-Pot® 7 Qt. Cook & Carry Programmable Slow Cooker. That’s certainly not the performance we expect from our products.
Slow cookers are designed to cook food evenly over a long period, so if your slow cooker is running hotter than expected, there may be an issue we can help troubleshoot. We’d love the chance to make this right. Please reach out to our customer care team with the model number and your purchase details so we can assist further.
https://www.crock-pot.com/support/warranty
Thank you for your feedback — we truly appreciate it.
Have a great day,
Crock-Pot Consumer Care Team
We’re sorry to hear about your experience with the Crock-Pot® 7 Qt. Cook & Carry Programmable Slow Cooker. That’s certainly not the performance we expect from our products.
Slow cookers are designed to cook food evenly over a long period, so if your slow cooker is running hotter than expected, there may be an issue we can help troubleshoot. We’d love the chance to make this right. Please reach out to our customer care team with the model number and your purchase details so we can assist further.
https://www.crock-pot.com/support/warranty
Thank you for your feedback — we truly appreciate it.
Have a great day,
Crock-Pot Consumer Care Team
Written by a customer while visiting crock-pot.com
Customer Rating
4
Large capacity, portable, Misleading advertising
on March 3, 2025
Posted by: Pop58
from Oklahoma
Gender:Male
Frequency of use:Daily
Length of ownership:1 week
Have had this cooker for a couple of months now. Love the capacity and portability. However, it says programmable, but you only have 4 pre programmed settings, and nothing tell me what the pre- programmed settings temperatures are. I don’t think that it should be advertised as programmable at all. That is very misleading. It should be advertised as having four settings. Would you please reply to this review and let us know what temperature ranges each of the settings are on this unit?
Written by a customer while visiting crock-pot.com
Customer Rating
2
Disappointment
on February 6, 2025
Posted by: Returning to Sams club
Can’t choose temperature. Returning product. You can only choose time not temp and upc code gives error message when attempting to download manual.
Response from crock-pot.comBy Customer Care, February 7, 2025
Hi,
Thank you for taking the time to reach out and share your feedback. We are sorry to hear that our 7 Qt. Cook & Carry Programmable Slow Cooker didn’t meet your expectations due to the temperature regulation. We value your feedback, it helps us identify areas for improvement and we will forward it to our product team for review.
We encourage you to reach out to us if you require assistance. You can reach us via the "Contact Us" form on our official website. We’re available Mon.-Fri. 9am -5pm Eastern Time and we look forward to assisting you.
Thank you!
Crockpot® Consumer Care.
Thank you for taking the time to reach out and share your feedback. We are sorry to hear that our 7 Qt. Cook & Carry Programmable Slow Cooker didn’t meet your expectations due to the temperature regulation. We value your feedback, it helps us identify areas for improvement and we will forward it to our product team for review.
We encourage you to reach out to us if you require assistance. You can reach us via the "Contact Us" form on our official website. We’re available Mon.-Fri. 9am -5pm Eastern Time and we look forward to assisting you.
Thank you!
Crockpot® Consumer Care.
Written by a customer while visiting crock-pot.com
Customer Rating
1
on February 5, 2025
Posted by: Overcooked food guy
from Cleveland Ohio
Gender:Male
Frequency of use:Weekly
Length of ownership:1 week
Can’t actually set temp or time stuck with presets. Cooks waaaaayyyyy too hot on low.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, February 6, 2025
Hello!
Thank you for posting your review. We are sorry to hear that our product didn't meet your expectations.
We use all the feedback we receive to continually improve on everything we do.
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Thank you for posting your review. We are sorry to hear that our product didn't meet your expectations.
We use all the feedback we receive to continually improve on everything we do.
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
4
Easy to transport
on February 3, 2025
Posted by: stephaniekr_7528
[This review was collected as part of a promotion.] I love that this crockpot has handles and a carrying bag so it’s easy to transport to pot lucks. This 7qt oval makes enough for our family of four plus leftovers!
Written by a customer while visiting crock-pot.com