Customer reviews from crock-pot.com
Crockpot - Crock Pot 7 Quart Oval Electric Programmable Slow Cooker With Thermal Bag - Oatmilk Cream
Average customer rating
4.4
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
79
4 Stars
17
3 Stars
3
2 Stars
3
1 Star
8
25%of customers recommend this product.
(
1 out of
4)
Customer Reviews for Crockpot - Crock Pot 7 Quart Oval Electric Programmable Slow Cooker With Thermal Bag - Oatmilk Cream
Customer Rating
1
Defects in Crock Bowl
on October 9, 2026
Posted by: Defects in Crock
from Huntington, IN
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
The product at first was working okay. I've owned this less than a year and the crock has two small defects in the bowl. It has now begun to spider web crack all the way through the pot away from these defects. Product quality is not what it used to be.
Response from crock-pot.comBy Customer Care, October 12, 2026
Hello,
We’re sorry to hear about the cracking in your Crock-Pot® 7 Qt. Cook & Carry Programmable Slow Cooker, especially after less than a year of use. We understand your concerns about the quality and durability of the cooking bowl. Please discontinue using the product if the bowl is cracked, and contact our Consumer Care team so we can review the issue and help explore the available options.
Our team is happy to help here via Messenger, through our contact form: https://www.crock-pot.com/support/contact-us or , or by phone at 1-800-323-9519, Monday through Friday, 9 AM to 5 PM Eastern Time.
Have a great day,
—Crock-Pot Consumer Care
We’re sorry to hear about the cracking in your Crock-Pot® 7 Qt. Cook & Carry Programmable Slow Cooker, especially after less than a year of use. We understand your concerns about the quality and durability of the cooking bowl. Please discontinue using the product if the bowl is cracked, and contact our Consumer Care team so we can review the issue and help explore the available options.
Our team is happy to help here via Messenger, through our contact form: https://www.crock-pot.com/support/contact-us or , or by phone at 1-800-323-9519, Monday through Friday, 9 AM to 5 PM Eastern Time.
Have a great day,
—Crock-Pot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
5
Performance and features
on October 2, 2026
Posted by: MarkA
I'm really enjoying using this crock pot so far
I always wanted one and finally got the chance to get this beautiful crock pot.its very sleek and has a modern look to it.
I always wanted one and finally got the chance to get this beautiful crock pot.its very sleek and has a modern look to it.
Written by a customer while visiting influenster.com
Customer Rating
1
Bottom cracked already
on September 17, 2026
Posted by: nopers
Used it 5 times and the bottom is already cracked and leaking fluids
Response from crock-pot.comBy Customer Care, September 18, 2026
Hello,
Thank you for your feedback on our 7 Qt. Cook & Carry Programmable Slow Cooker. We are sorry to hear that the slow cooker did not meet your expectations and that the crock cracked after such brief use. We understand how frustrating and disappointing that must be, especially when you expected your slow cooker to provide reliable performance.
Your feedback is important to us, and we will ensure it is handled appropriately.
If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Crockpot® Consumer Care.
Thank you for your feedback on our 7 Qt. Cook & Carry Programmable Slow Cooker. We are sorry to hear that the slow cooker did not meet your expectations and that the crock cracked after such brief use. We understand how frustrating and disappointing that must be, especially when you expected your slow cooker to provide reliable performance.
Your feedback is important to us, and we will ensure it is handled appropriately.
If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Crockpot® Consumer Care.
Written by a customer while visiting crock-pot.com
Customer Rating
4
Very nice to use, but the handle on the lid broke fairly easily.
on July 20, 2026
Posted by: MichelleM
I love this, use it all the time! Makes dinner so easy, I have a silicone liner that makes cleanup so easy. It's perfect for a large family. The locking lid makes it great to take to pitch ins.
Written by a customer while visiting influenster.com
Customer Rating
1
LID SHATTERED INTO A THOUSAND PIECES
on May 26, 2026
Posted by: Extremely disappointed
Frequency of use:Daily
Length of ownership:1 year or longer
I am so extremely disappointed in this crock pot. My old one broke recently, the control panel went bad. So I decided to get a whole new crockpot. In the past Crockpot has been extremely dependable so I decided to only purchase the crockpot brand. Well, tonight after putting the lid in the sink, it exploded! Shattered in a thousand pieces. I have now come into this site to see about a replacement lid and see other review of the lid exploding! I have only used this new crockpot two TIMES!!! Two Times! NO, I WOULD NOT RECOMMEND.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, May 28, 2026
Hello,
Thank you for reaching out to us with your feedback on our 7 Qt. Cook & Carry Programmable Slow Cooker. We are very sorry to hear about the lid shattering and understand how upsetting and alarming this must have been, especially after only a few uses. This is certainly not the experience we want for our customers.
Please know that safety and product quality are extremely important to us, and we take reports like this very seriously. We appreciate your longtime trust in the Crockpot brand and regret that this product did not meet your expectations.
Your feedback is important to us, and we will ensure it is handled appropriately.
Our team will be in touch with via email in order to understand this matter and resolve it.
Thank you!
Crockpot® Consumer Care
Thank you for reaching out to us with your feedback on our 7 Qt. Cook & Carry Programmable Slow Cooker. We are very sorry to hear about the lid shattering and understand how upsetting and alarming this must have been, especially after only a few uses. This is certainly not the experience we want for our customers.
Please know that safety and product quality are extremely important to us, and we take reports like this very seriously. We appreciate your longtime trust in the Crockpot brand and regret that this product did not meet your expectations.
Your feedback is important to us, and we will ensure it is handled appropriately.
Our team will be in touch with via email in order to understand this matter and resolve it.
Thank you!
Crockpot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
5
The only brand you should own
on January 27, 2026
Posted by: paulab200
Crock pot is the only slow cooker brand I will use. I love that this one has the set it and forget it me utility with the programming. Food comes out so great, I use it at least twice a week. So easy and the variety of recipes is endless.
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing!
on January 27, 2026
Posted by: samiialexxis
Honestly, in the winter there is nothing better than a home cooked meal using my Crock Pot Slowcooker. I upgraded to this model last year after having a very old one that was passed onto me from my mom. I enjoyed the really cute color options that they had for any kitchen to match. I opted for the red one and it is a really pretty deep red. It is super easy to use, you just load up your ingredients and set for the time you need, there are a few preset options that tend to work out well as well. You can make soups, roasts, and many other things. I tend to use mine multiple times a week and it is super easy to clean. Considering my last one lasted through my mom and was still working when I chose to upgrade I have high hopes for this one and would recommend to anyone who wants an easy device to use for home cooked meals.
Written by a customer while visiting influenster.com
Customer Rating
5
Great for busy people
on January 27, 2026
Posted by: lindseyd220
If your a busy mom, you need a crock pot! I use mine multiple times a week, I prep my meal in the morning and forget about it until dinner time. It's easy to clean and cooks the food perfectly with the multiple settings. You can set it to turn off automatically or set it at different temperatures.
Written by a customer while visiting influenster.com