Customer reviews from crock-pot.com
Crockpot - Programmable 7-Quart Cook & Carry Slow Cooker - Gray
Average customer rating
3.9
(73 Reviews)
Rating breakdown 73 reviews
5 Stars
48
4 Stars
3
3 Stars
4
2 Stars
1
1 Star
17
19%of customers recommend this product.
(
3 out of
16)
Customer Reviews for Crockpot - Programmable 7-Quart Cook & Carry Slow Cooker - Gray
Customer Rating
5
Dent after cooking in it
on October 6, 2025
Posted by: Unset
from Illinois
Gender:Female
Length of ownership:1 week
Oh I loved this. Bought a few months ago and finally used yesterday. Today i noticed I have a big dent in the side.. pretty this happened after I took liner out but why would it do this.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
1
Cheaply made
on September 29, 2025
Posted by: MJ1212
Gender:Female
Frequency of use:Monthly
Dented straight out of the box. The outer part and handles feel super cheaply made. Crock pot used to have quality products and now they all seem cheap and flimsy. I'll have to look to another brand for my replacement.
Response from crock-pot.comBy Customer Care, October 2, 2025
Hello 🌸,
Thank you for sharing your experience with us 🙏. We’re truly sorry to hear that your Crock-Pot® Programmable 7-Quart Cook and Carry Slow Cooker arrived dented and that the overall quality did not meet your expectations. We know how disappointing it can be when a trusted brand doesn’t feel as sturdy as before.
I can provide you with some tips that may help you: if you still have the packaging, please contact the retailer right away, as most stores will replace or refund damaged items received out of the box. For future purchases, inspecting the unit upon delivery and registering the product with us can also help ensure you receive prompt support if issues arise. 🛠️
We value your loyalty and appreciate your honest feedback 💌. Please don’t hesitate to reach out to our support team directly if you’d like further assistance with your replacement.
https://www.crock-pot.com/support/contact-us
Have a great day!
CrockPot Consumer Care Team
Thank you for sharing your experience with us 🙏. We’re truly sorry to hear that your Crock-Pot® Programmable 7-Quart Cook and Carry Slow Cooker arrived dented and that the overall quality did not meet your expectations. We know how disappointing it can be when a trusted brand doesn’t feel as sturdy as before.
I can provide you with some tips that may help you: if you still have the packaging, please contact the retailer right away, as most stores will replace or refund damaged items received out of the box. For future purchases, inspecting the unit upon delivery and registering the product with us can also help ensure you receive prompt support if issues arise. 🛠️
We value your loyalty and appreciate your honest feedback 💌. Please don’t hesitate to reach out to our support team directly if you’d like further assistance with your replacement.
https://www.crock-pot.com/support/contact-us
Have a great day!
CrockPot Consumer Care Team
Written by a customer while visiting crock-pot.com
Customer Rating
3
gets hot
on September 7, 2025
Posted by: Bobby SH
Gender:Male
Frequency of use:Daily
Length of ownership:1 year or longer
bought about 6 months ago to replace one of 9 years, The unit was hot regardless of settings and the pot ended up cracking in the middle and leaked on me.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, September 9, 2025
Hello Bobby,
Thank you for reaching out to share your feedback on our 7-Quart Programmable Slow. We're so sorry to hear about your experience with the unit. It's especially disappointing when a replacement for a long-lasting product doesn't hold up. We understand how concerning it is when the appliance overheats regardless of settings, and even more so when the crock cracks and leaks. Your feedback is incredibly valuable, and we've shared it with our product team for review.
If you need further assistance or you have more feedback, please reach out to us directly via the "Contact Us" form on our official website. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Crockpot® Consumer Care.
Thank you for reaching out to share your feedback on our 7-Quart Programmable Slow. We're so sorry to hear about your experience with the unit. It's especially disappointing when a replacement for a long-lasting product doesn't hold up. We understand how concerning it is when the appliance overheats regardless of settings, and even more so when the crock cracks and leaks. Your feedback is incredibly valuable, and we've shared it with our product team for review.
If you need further assistance or you have more feedback, please reach out to us directly via the "Contact Us" form on our official website. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Crockpot® Consumer Care.
Written by a customer while visiting crock-pot.com
Customer Rating
5
Great crockpot with a set it and forget it setting
on June 24, 2025
Posted by: nekokyoko_4084
[This review was collected as part of a promotion.] It took a while to get this review in but I should note I love this crockpot!
Made some chocolate candies in it (crock pot liners are my new love) and all turned out beautifully :) Chocolate is always fussy on temperature, so it's great having the temperature in general working as expected (i.e., it all melted evenly without burning) :)
While I didn't use it this time, it's great also knowing there's a set it and forget it feature (just a timer where it'll turn off without you present).
Disclaimer: I received this product in exchange for my honest review.
Written by a customer while visiting crock-pot.com
Customer Rating
5
So beautiful
on April 21, 2025
Posted by: roseanna84_4136
This crockpot holds alot, i have a family of 8 and this is perfect. This is a beautiful addition to my countertop I love the look of this one! This is easy to clean and so convenient, I put it on low before work and when I get home I give it a stir and its dinner time! We highly recommend 👌
Written by a customer while visiting influenster.com
Customer Rating
5
My favorite crock pot ever!
on April 15, 2025
Posted by: amandyplymp_8607
[This review was collected as part of a promotion.] absolutely love this and I even gave away my original crock pot because I love this one so much! I love that you can set a timer and that everything is digital! The lid has an awesome seal so I can quickly store and travel with it. It is very easy to clean and makes cook g for my family a breeze!
Written by a customer while visiting crock-pot.com
Customer Rating
5
Dependable and always a good meal when I use
on April 12, 2025
Posted by: denisel0cb9_8056
Cooks and keeps warm and is always my choice for soups and stews! Perfect size for my home and family! Easy cleaning because I use liners but even without it’s easy to clean! It’s so easy to use and it’ has held up during lots of uses !
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use right out of the box love it !
on January 20, 2025
Posted by: johng81_6049
[This review was collected as part of a promotion.] This is a great and simple crockpot. Super easy to use and very sturdy! I accidentally dropped the ceramic bowl when opening and not a single issue! I made a super delicious Mac and cheese for a family dinner and everyone loved it ! It is pretty heavy so moving it could be a pain in the back My only issue is that we already have a instant pot which does the same thing faster. If you want the old fashioned slow cooker this is a definite recommendation!
Written by a customer while visiting crock-pot.com