Customer reviews from crock-pot.com
Crockpot - Programmable 7-Quart Cook & Carry Slow Cooker - Gray
Average customer rating
3.9
(72 Reviews)
Rating breakdown 72 reviews
5 Stars
48
4 Stars
3
3 Stars
4
2 Stars
1
1 Star
16
20%of customers recommend this product.
(
3 out of
15)
Customer Reviews for Crockpot - Programmable 7-Quart Cook & Carry Slow Cooker - Gray
Customer Rating
1
Temp settings are not right
on January 12, 2024
Posted by: Jen Gold
Warm temp setting is scorching the food. Low setting had a meal burned to a crisp in 3 hours.
Response from crock-pot.comBy CrockPot, February 2, 2024
Hello
Thank you for taking your time to post this review.
We are sorry to hear that your Crock-Pot® Programmable 7-Quart Cook and Carry Slow Cooker is not heating correctly. This is not the experience we want you to have with one of our products. Please contact us directly so we can assist you further. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Thank you for taking your time to post this review.
We are sorry to hear that your Crock-Pot® Programmable 7-Quart Cook and Carry Slow Cooker is not heating correctly. This is not the experience we want you to have with one of our products. Please contact us directly so we can assist you further. You can reach us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Was not impressed only lasted 4 months
on January 17, 2024
Posted by: Carla sue
I had this for 4 months. Thought I liked it but some fire sparks flew out of the bottom and now it won't evan turn on very poor quality it should last years not months.
Response from crock-pot.comBy Crock-pot Consumer Care, January 19, 2024
Hello there Carla sue!
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously.
We're truly sorry to hear about the issue you've encountered with our product, and we understand the frustration this must have caused. Safety is among our top priority, and we take reports of this nature very seriously.
Your experience is not reflective of the quality we aim to deliver. We want to learn more about your situation and what exactly happened. Therefore we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously.
We're truly sorry to hear about the issue you've encountered with our product, and we understand the frustration this must have caused. Safety is among our top priority, and we take reports of this nature very seriously.
Your experience is not reflective of the quality we aim to deliver. We want to learn more about your situation and what exactly happened. Therefore we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Written by a customer while visiting crock-pot.com
Customer Rating
1
Too HOT
on January 21, 2024
Posted by: The DO
from Ohio
Gender:Male
Frequency of use:Monthly
Length of ownership:1 week
Cooks too hot and its supposed to cook slow. On low it boils at a high rate
No, I would not recommend this to a friend.
Response from crock-pot.comBy CrockPot, February 1, 2024
Hello
Thank you for taking your time to post this review.
It seems that your Crock-Pot® Programmable 7-Quart Cook and Carry Slow Cooker is overheating.
We have send you a private message via email, in order to find the best solution for this issue.
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Thank you for taking your time to post this review.
It seems that your Crock-Pot® Programmable 7-Quart Cook and Carry Slow Cooker is overheating.
We have send you a private message via email, in order to find the best solution for this issue.
If you have any more questions or concerns, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you and please stay safe!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Terrible - DO NOT BUY
on June 11, 2024
Posted by: Trudy M
Gender:Female
Length of ownership:1 week
I received this Crock-Pot as a gift and used it once to make Buffalo Chicken Dip. I finished the first process of melting the cream cheese with the rest of the ingredients and then added my shredded cheese and switched to keep warm. I went outside to spend time with my guests and when returned it was boiling out of control on the KEEP WARM setting. The dip was ruined and I am afraid to use this crockpot again. Crock-Pot should be ashamed of this product and it should be recalled!!!!
Response from crock-pot.comBy Customer Care, June 12, 2024
Hello.
Thank you for reaching out to us.
We are truly sorry to hear about the disappointment you encountered while using your Crock-Pot. We understand how frustrating it must have been to have your food ruined during your gathering.
Please reach out to us directly so that we can assist you further. You can reach out to us via https://www.crockpot.com/support/contact-us or through LiveChat. We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
We are happy to help!
Thank you.
CrockPot® Consumer Care
Thank you for reaching out to us.
We are truly sorry to hear about the disappointment you encountered while using your Crock-Pot. We understand how frustrating it must have been to have your food ruined during your gathering.
Please reach out to us directly so that we can assist you further. You can reach out to us via https://www.crockpot.com/support/contact-us or through LiveChat. We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
We are happy to help!
Thank you.
CrockPot® Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
3
Outer unit hot to touch even when off
on May 15, 2024
Posted by: MSTUB
from Iowa
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
Love the programmable features and the "warm" mode but worrisome that the crockpot get hot as soon as I plug it in and stays hot for a long time after it is turned off if it is plugged in. The outer case is hot to the touch within 3 minutes of plugging the unit in. Not something I really like when this is supposed to be on for hours.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, May 16, 2024
Hello!
Thank you for reaching out to us.
We are truly sorry to hear about the overheating issue you have experienced with your unit. We understand your disappointment and frustration. Please accept our sincerest apologies for any inconvenience caused. We value your feedback and would like to make this right.
Please contact us directly so we can assist you further. You can reach out to us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We are available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
We will be glad to help you.
Thank you and please stay safe!
CrockPot Consumer Care
Thank you for reaching out to us.
We are truly sorry to hear about the overheating issue you have experienced with your unit. We understand your disappointment and frustration. Please accept our sincerest apologies for any inconvenience caused. We value your feedback and would like to make this right.
Please contact us directly so we can assist you further. You can reach out to us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We are available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
We will be glad to help you.
Thank you and please stay safe!
CrockPot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Outer pot too hot to handle
on June 7, 2024
Posted by: 2boyz4me
from Texas
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
Just purchased this Crock Pot today. I need to keep a dish warm for transport to a potluck meal. Disappointed to find that the outer pot is too hot to put in the car for transpprt.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, June 10, 2024
Hello.
Thank you for reaching out to us.
We sincerely apologize for the inconvenience you've encountered with your new Crock Pot. We understand your concerns.
Please be informed that due to the proximity between the heating element and the exterior of our slow cookers, it is normal for them to get quite hot on the outside. The heating element wraps around the sides of the unit. Therefore, on both the outside of the unit and in the product's instruction manual we recommend using a hot pad if you need to touch the unit during cooking.
Once again, we regret any inconvenience this may have caused and appreciate your understanding.
If you have any further questions or concerns, please reach to us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
Thank you and take care!
CrockPot Consumer Care
Thank you for reaching out to us.
We sincerely apologize for the inconvenience you've encountered with your new Crock Pot. We understand your concerns.
Please be informed that due to the proximity between the heating element and the exterior of our slow cookers, it is normal for them to get quite hot on the outside. The heating element wraps around the sides of the unit. Therefore, on both the outside of the unit and in the product's instruction manual we recommend using a hot pad if you need to touch the unit during cooking.
Once again, we regret any inconvenience this may have caused and appreciate your understanding.
If you have any further questions or concerns, please reach to us directly via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
Thank you and take care!
CrockPot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
on June 20, 2024
Posted by: Mooreb
from New Haven Ct
Frequency of use:Daily
Length of ownership:1 week
I'm not happy with performance of this slow cooker. It cooks the food to fast on slow and burns food
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, June 24, 2024
Hello!
The unit can also boil on High and Low. We do recommend that you always fill your slow cooker 1/2 - 3/4 of the way full, including at least one cup of liquid or sauce. You may have to adjust your cook times accordingly, especially if you are using older slow cooker recipes, or adapting regular recipes for slow cooker use. This will prevent the food from drying out and burning.
If you note no improvement while using these guidelines, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
Crockpot Consumer Care
The unit can also boil on High and Low. We do recommend that you always fill your slow cooker 1/2 - 3/4 of the way full, including at least one cup of liquid or sauce. You may have to adjust your cook times accordingly, especially if you are using older slow cooker recipes, or adapting regular recipes for slow cooker use. This will prevent the food from drying out and burning.
If you note no improvement while using these guidelines, please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you!
Crockpot Consumer Care
Written by a customer while visiting crock-pot.com
Customer Rating
1
Cooking on low WILL burn your food.
on June 14, 2024
Posted by: Nessa2012
I have only used this model twice to slow cook some chili. After setting it up on low for a 6-hour timer, I, like many others, thought it would be safe to leave and take care of some other things before the meal was ready. Both times, I come back to check on the chili within two hours, and the chili is already starting to burn. Two hours? What's the point of having the timer if there only seems to be one temperature setting?
Response from crock-pot.comBy Customer Care, June 17, 2024
Hello.
Thank you for reaching out to us.
We are very sorry to hear about your experience. This is certainly not the experience we want you to have. We apologize for any inconvenience this might have caused.
Please reach out to us directly so that we can assist you further.
You can reach out to us via https://www.crockpot.com/support/contact-us or through LiveChat. We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
We are happy to help!
Thank you.
CrockPot® Consumer Care
Thank you for reaching out to us.
We are very sorry to hear about your experience. This is certainly not the experience we want you to have. We apologize for any inconvenience this might have caused.
Please reach out to us directly so that we can assist you further.
You can reach out to us via https://www.crockpot.com/support/contact-us or through LiveChat. We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
We are happy to help!
Thank you.
CrockPot® Consumer Care
Written by a customer while visiting crock-pot.com