Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Average customer rating
3.4
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
37
4 Stars
8
3 Stars
13
2 Stars
14
1 Star
17
50%of customers recommend this product.
(
33 out of
66)
Customer Reviews for OtterBox - Refurbished Excellent - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Posted by: Daniel
Verified Purchase:Yes
Great product will definitely buy again if I ever need.
Written by a customer while visiting otterbox.com
Customer Rating
1
Does not protect
on January 20, 2023
Posted by: Momma1990
Does not protect from drops at all … first time it dropped from the height of a toddler it shattered
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 25, 2023
Hi there! We're so very sorry to hear about this. We know that can be a frustrating experience. Though our cases are tough, there are some variables that can't be accounted for. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Give us a ring at 1-855-688-7269 with any questions or to get things moving on a replacement case.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Diva
Verified Purchase:Yes
The case itself is very durable. However, the stand detaches too easily. It should be able to lock into place when attached to the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Faulty stand
on January 19, 2023
Posted by: Reka
I cannot get this stand to adjust to a comfortable viewing angle. It is stuck at an almost 90 angle—way too steep to be optimal.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 24, 2023
Hey there! Thanks so much for taking the time to share your experience with the Kids EasyGrab case with us. We're sorry to hear you're having some trouble with the stand on this case, but you should be able to adjust it so you can view the screen handsfree in a comfortable position. If these issues persist though, please give our awesome Otters a buzz at 1-855-688-7269 and they'd be more than happy to look into your warrant options with you.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Stand does not stay on.
on January 18, 2023
Posted by: Maya
As many other reviews state the stand falls off easily. I thought it was defective and OtterBox replaced it. It’s not a defect, it is a design failure. OtterBox should solve the design issue and offer a replacement stand that works. This is a nice and relatively expensive case that should be made usable by OtterBox.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 24, 2023
Oh no! We're so sorry for any frustration you've experienced with the stand for the Kids EasyGrab case, especially since you've had this same issue occur twice now. We sincerely appreciate your candid feedback and we'd like to see what we can do to make things right for you. Please give our Otters a call back at 1-855-688-7269 and they'd be happy to go over your options with you and help find the best path forward.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Mamasingleton
Verified Purchase:Yes
My youngest son has found a way to break 4 tablets. Until I found this. This protects his ipad so well I am not as scared that he is going to break it. I have a screen protector on it also just to be safe.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Christie G
Verified Purchase:Yes
Bought this for my 8 year old autistic step daughter who has easily gone through 5 tablets in the last 2 years. We finally decided to buy her an iPad but not without deciding to buy this otter box first! It’s been about 3 weeks and so far so good!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: BWise
Verified Purchase:Yes
Great case for my kid! This will help my kid not break her iPad.
Written by a customer while visiting otterbox.com