Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Average customer rating
3.4
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
37
4 Stars
8
3 Stars
13
2 Stars
14
1 Star
17
50%of customers recommend this product.
(
33 out of
66)
Customer Reviews for OtterBox - Refurbished Excellent - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Posted by: Anonymous
Verified Purchase:Yes
safe and sturdy, light weight, need a new clear film
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Stephanie
Verified Purchase:Yes
Great handle/stand, easy to use, doesn’t block headphone or charging ports.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Holly
Verified Purchase:Yes
Was just as advertised. Very sturdy and easy to put onto my Ipad.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Robert B
Verified Purchase:Yes
What you would expect in Otterbox quality, solid case design with quality rubber surround, kiddo already dropped it a couple times with no damage. The grey stand/handle is very versatile and you can strap it to the back head rest in your car.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Why would you not make kids case with screen prote
on April 7, 2023
Posted by: Big jay
Why would you make a case for a child that doesn’t have a built in screen protector
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 11, 2023
Hey there! We apologize if the Kids EasyGrab case for your iPad wasn't quite what you were hoping for. Although this case doesn't include a built-in screen protector, we ensured its seamless compatibility with any of our trusted screen protectors, like the Kids Blue Light Guard Glass or Amplify Glass. We appreciate you taking the time to share your thoughts on this case with us though and we'll be sure to pass your feedback along to our design team for you. Feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I love it, it’s easy to install, it’s strong my kid likes throwing his tablet and this makes me feel secure!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Absolutely no protection
on March 24, 2023
Posted by: Britt
Bought for my 4 year olds tablet. He dropped it from standing and it landed on the corner and shattered the tablet while breaking the inside yellow part of the tablet. I assumed it was a one-off as otterbox is known for being durable. Bought the exact same case hoping it would be better because everything else about it was so great. He dropped it again, this time flat on the screen on the hardwood floor. I initially figured itd be protected because it fell so flat and the raised edges should definitely protect that. Nope. Picked it up and its shattered again. Never again will I put trust in this brand based on reputation alone. Lost a very loyal customer.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 28, 2023
Hi there, Britt. We're very sorry to learn about your discouraging experience with the Kids EasyGrab case for your iPad. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We also recommend pairing this case with one of our trusted screen protectors, like the Amplify or Kids Blue Light Guard Glass, if you're looking for 360 degree protection. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our friendly Otters a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Jessica
Verified Purchase:Yes
The case itself is great but the stand is terrible! Unless an adult intervenes it always falls over! And even when we do help, it takes a try or two. I typically adore Ottorbox, but I would not purchase this again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 27, 2023
Hey there Jessica! We're sorry to hear about your frustrations with the stand feature of our Kids Easy grab Tablet case. We want this case to be functional and fun for you and your kiddos! We appreciate your valuable feedback, and we would be happy to see what we can do to make this right with you. Please give us a ring at 1-855-688-7269 and one of our friendly Otters will be sure to help get this taken care of.
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com