Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Average customer rating
3.4
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
37
4 Stars
8
3 Stars
13
2 Stars
14
1 Star
17
50%of customers recommend this product.
(
33 out of
66)
Customer Reviews for OtterBox - Refurbished Excellent - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Posted by: ChristopherB
Verified Purchase:Yes
The case itself is great, but the handle keeps falling off. I expected much more for an Otterbox product at this price...
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 26, 2023
Oh snap! We're sorry to hear about your handle holdup with our Kids EasyGrab Tablet case, Christopher. Thankfully, we have an awesome product warranty policy, and we would be happy to get a replacement sent your way. We are sure that this will resolve the issue at hand. Just give our friendly Otters a ring at 1-855-688-7269 and we will get you taken care of.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Don’t waste your money
on June 19, 2023
Posted by: Oaktree
My 4 year cracked the screen within 6 months. We’ve bought Otterboxes for years but likely will not anymore. Why would this not have a screen protector like previous versions?
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 20, 2023
We're very sorry to learn about your unfortunate experience with the Kids EasyGrab Tablet Case. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We include those raised edges around the screen to assist with drop protection, but if you're looking for 360 degree protection, we'd recommend pairing this case with one of our trusted screen protectors, like the Kids Blue Light Guard Glass.
We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Dusty
Verified Purchase:Yes
Both of my daughters wanted a Apple iPad for their birthday. I trust OtterBox brand to protect their new iPads. Thank you for making great quality cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anne
Verified Purchase:Yes
Though this is a sturdy case, the picture leads one to believe the bracket can be used as a kickstand. That is not the case. I am very disappointed in that.
Written by a customer while visiting otterbox.com
Posted by: Meme
Verified Purchase:Yes
I thought it was pink outside and blue inside, my daughter is upset. Not really a quality complaint, however I’d love to see other color choices. Also, the description had a plastic face cover which it does not include.
Response from otterbox.comBy OtterBox, Customer Service Support, June 5, 2023
Hi there! We're sorry to hear about your color confusion! We provide photos on the website to allow you to see a more accurate representation of the colors you will be receiving! We are sorry if those pictures were not helpful to you.
We greatly appreciate your feedback, as we are always looking for ways to create better cases. We will be sure to pass this along for you. In the meantime, if there is anything that we can help with, give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Support
We greatly appreciate your feedback, as we are always looking for ways to create better cases. We will be sure to pass this along for you. In the meantime, if there is anything that we can help with, give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Msanne
Verified Purchase:Yes
I’m positive that it will protect the iPad but my grandson says the handle is awkward to carry. He doesn’t like it. And he takes his iPad everywhere.
Response from otterbox.comBy OtterBox, Customer Service Support, June 5, 2023
Hi there! While we are thrilled to hear that you are confident in the protectiveness of our EasyGrab Tablet case, we are sad to hear that it is not as comfortable to hold as you would like. We are always looking for ways to improve our products, so we greatly appreciate this feedback. We will be sure to pass it along to the correct teams for you. In the meantime, if there is anything that we can do to help, give our friendly Otters a call at 1-855-688-7269.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Bonnie M
Verified Purchase:Yes
Great quality , kids love the colors and being able to hook onto the back of thr front seat
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
The handle is the only thing that needs adjusting!
on May 1, 2023
Posted by: Kachell
Verified Purchase:Yes
I love the case as far as protecting from falls, drops, etc. it definitely does protect. My issue is with the handle…. Handle does not bend barely and does not stay attached to the case constantly falling off so my child is unable to carry by handle or use the handle for propping up etc.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, May 2, 2023
We're very happy to hear the Kids EasyGrab case has been working well in keeping your iPad safe. We apologize for any trouble you've had with the case handle, but that is a bit unexpected. We'd like to dig a bit deeper into this in order to better understand what's going wrong here. Please give our awesome Otters a buzz at 1-855-688-7269 and they'll be able to help troubleshoot things or look into your case replacement options if necessary.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com