Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Average customer rating
3.4
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
37
4 Stars
8
3 Stars
13
2 Stars
14
1 Star
17
50%of customers recommend this product.
(
33 out of
66)
Customer Reviews for OtterBox - Refurbished Excellent - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Customer Rating
2
Not the best design.
on August 25, 2023
Posted by: Jenn
I bought this case May 2023 and now it is August 2023 and I see the knob in the back has a crack around the base of it. When it breaks off it’s going to be jagged and the handle will no longer work. Very disappointed in the construction of the case. We have never needed to buy more than one case for an ipad (we keep them for about 3 years) and this is the 3rd one we have had and this one has only help up 3 months.
Response from otterbox.comBy Customer Service, August 28, 2023
Hello! We apologize that you are experiencing an issue with the handle are on the back of the case. We have an amazing warranty, and we would be happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Boymom
Verified Purchase:Yes
Yesterday I would have given this 5 starts but today my 9 year old shattered his iPad while in this case. No, he didn’t hit the screen, he hit the edge of the case.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Janie West
Verified Purchase:Yes
Sturdy, attractive, heavy duty and lightweight. My granddaughter can be rough at times, but this product has been great.
Written by a customer while visiting otterbox.com
Posted by: OtterBoxFan101
Verified Purchase:Yes
Fits perfectly, and so far has withstood my 3 year old
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Problems with handle
on August 1, 2023
Posted by: Charmon
We love the case our only problem with it is the easy grab holder broke and we can no longer put it on our I pad. Other then that it was a great product for us I just wish the handle would have held up better.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, August 2, 2023
Hello! We love the Kids EasyGrab cases as well! We apologize the handle did not hold up the way you had hoped! We have an amazing warranty and would be most happy to help with that handle. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: TheeJAnderson
Verified Purchase:Yes
Easy to install. Offers great protection for the iPad. Convenient carry handle
Written by a customer while visiting otterbox.com
Customer Rating
2
Poor design
on June 27, 2023
Posted by: AndreaM321
The case itself seems good and has protected the iPad well, but the handle on the back slips off very easily after only less than a year of use. It makes it almost impossible for my son to prop his iPad up to watch it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 28, 2023
Hey there, Andrea! Thanks so much for taking the time to share your experience with the Kids Easy Grab iPad case with us. We're very happy to hear the case has done its job in keeping your device safe, but we apologize for any trouble you've had with that handle. Let's see what we can do to make things right with our amazing product warranty. Please give our awesome Otters a ring at 1-855-688-7269 and they'd be more than happy to assist you further.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Garbage
on June 25, 2023
Posted by: Tiffani
I’ve had to replace the screen about 5 times in under a year. Granted it’s used by a 5 YO but it’s not being thrown across a room. The accidental drop in a carpeted room from a 5YO height, resulted in a new screen.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 26, 2023
We're sorry to hear that your iPad was damaged while encased in one of our Kids EasyGrab Tablet cases. While we create our products to be durable and protective, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We always recommend pairing our cases with one of our awesome screen protectors, for added protection.
If you find that your case is damaged in any way, or you wanna check out our screen protectors, feel free to give us a ring at 1-855-688-7269.
Kindly,
OtterBox Customer Support
If you find that your case is damaged in any way, or you wanna check out our screen protectors, feel free to give us a ring at 1-855-688-7269.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com