Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Average customer rating
3.4
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
37
4 Stars
8
3 Stars
13
2 Stars
14
1 Star
17
50%of customers recommend this product.
(
33 out of
66)
Customer Reviews for OtterBox - Refurbished Excellent - Kids' Easy Grab iPad 8th/7th Gen Case - Galaxy Runner - Green
Customer Rating
2
Really disappointed with the design
on January 29, 2022
Posted by: GroundedMamma
I bought this for my daughters new iPad in Nov, less than a few weeks later and the stand/handle keeps falling off.
I have always loved and raved about OTTERBOX products and was actually excited by the concept of this design.
I don’t feel it’s been very well executed at all. Now that the stand/handle doesn’t stay on, we have an annoying bulge out the back that makes it difficult lay flat or balance on another surface.
I wouldn’t recommend this design for your child, buy a standard OtterBox instead.
I have always loved and raved about OTTERBOX products and was actually excited by the concept of this design.
I don’t feel it’s been very well executed at all. Now that the stand/handle doesn’t stay on, we have an annoying bulge out the back that makes it difficult lay flat or balance on another surface.
I wouldn’t recommend this design for your child, buy a standard OtterBox instead.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 31, 2022
Thanks for the heads-up on structural snafu with the handle of your daughter's EasyGrab Tablet Case. Although that's a separate component, it definitely should stay securely in place, and we're sorry y'all have had a discouraging experience.
Fortunately, we've got an awesome warranty in place that will help get you set up with a brand-new replacement. Just ping our handy Otters via the link below or at 1-855-688-7269 and we'll have this all fixed up in no time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Fortunately, we've got an awesome warranty in place that will help get you set up with a brand-new replacement. Just ping our handy Otters via the link below or at 1-855-688-7269 and we'll have this all fixed up in no time!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Stand doesn’t stay on
on December 10, 2021
Posted by: Dmvl22
I bought this case 3 months ago for my sons iPad. The stand/handle doesn’t stay on anymore so now it’s basically useless.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 13, 2021
Very sorry to hear that the multi-use stand of your kiddo's EasyGrab Tablet Case is having such struggles — especially after just a mere three months on the job. Fortunately, we've got an awesome warranty that will help get things back on track with a brand-new replacement!
Just ping our friendly Otters via the link below or at 1-855-688-7269 and we'll be glad to help get one in the works.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Just ping our friendly Otters via the link below or at 1-855-688-7269 and we'll be glad to help get one in the works.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Very bad Design
on December 6, 2021
Posted by: Ruben
I bought this case for my daughter’s I pad .After a week she dropped it on the floor from standing. She is only 6 years old so it no very high . The I pad hit the floor on the back side of the case landing on the nub where the stand attaches to . The front screen Shattered under the screen protector. Without even hitting the floor or cracking the screen protector.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 8, 2021
We are so sorry to learn that your daughter's iPad took a spill and emerged with such damage to its touchscreen while under the watch of the EasGrab Tablet Case.
Protection is always our top priority, and we put forth every effort — from design and materials to manufacturing and post-production testing — to ensure that our cases will offer the very best protection available to limit the potential for such discouraging outcomes. That being said, any given incident is still subject to a variety of unique dynamics which are at times beyond our control, and we are unable to guarantee that all exposure to risk will be eliminated.
Although our warranty cannot be extended to your family's Apple device, we would very much like to help get you set up with a new OtterBox for a fresh start once repairs have been made. Please feel welcome to give us a quick call at 1-855-688-7269 at your convenience, and we will be glad to assist you further.
Sincerely,
OtterBox Customer Service Team
Protection is always our top priority, and we put forth every effort — from design and materials to manufacturing and post-production testing — to ensure that our cases will offer the very best protection available to limit the potential for such discouraging outcomes. That being said, any given incident is still subject to a variety of unique dynamics which are at times beyond our control, and we are unable to guarantee that all exposure to risk will be eliminated.
Although our warranty cannot be extended to your family's Apple device, we would very much like to help get you set up with a new OtterBox for a fresh start once repairs have been made. Please feel welcome to give us a quick call at 1-855-688-7269 at your convenience, and we will be glad to assist you further.
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bt2530
Verified Purchase:Yes
Overall the case in regards to protection is great my only complaint is the stand. It isn’t sturdy at all and since this is a child’s case i expected it to be a lot better. My toddler and I are constantly having to readjust or prop it up against something because it’s so flimsy.
Response from otterbox.comBy OtterBox , Customer Service Team , October 22, 2021
Hi there!
We're sorry to hear about your disappointment with that EasyGrab Tablet case! We appreciate your feedback about the stand, and we'll be sure to let our design team know about your experience. If the issue gets worse, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with that EasyGrab Tablet case! We appreciate your feedback about the stand, and we'll be sure to let our design team know about your experience. If the issue gets worse, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Susan
Verified Purchase:Yes
I brought an OtterBox cover a month ago and feel completely satisfied. There is great ease of service; a beautiful array of products to choose from; rapid, prompt delivery; and I have high confidence that this tablet cover will last and protect the tablet forever.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Decent case
on September 20, 2021
Posted by: BachyStrad
The case is decent. The stand however isn’t. It does not fit on the headrest in my car and really fails when needing to stand your ipad up or on its side.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, September 22, 2021
Hi there!
We're sorry to hear about your disappointment with your Kids EasyGrab Tablet case! When using that case in your car, ensure each case stand end is wrapped securely around each headrest post. Since headrest sizes vary, the stand center may curve and bow between the posts, which is normal. It's odd to hear that you're having trouble with the landscape viewing mode, and we'll be sure to let our design team know about your troubles. In the meantime, give us a call at 1-855-688-7269, and we'd be more than happy to try and get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Kids EasyGrab Tablet case! When using that case in your car, ensure each case stand end is wrapped securely around each headrest post. Since headrest sizes vary, the stand center may curve and bow between the posts, which is normal. It's odd to hear that you're having trouble with the landscape viewing mode, and we'll be sure to let our design team know about your troubles. In the meantime, give us a call at 1-855-688-7269, and we'd be more than happy to try and get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Howard
Verified Purchase:Yes
I purchased the case covers for my 2 kids. Although they have not dropped there iPads I do feel the case is very protective. The ability to hook the iPads on the headrest in the car is an added bonus.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: grandma
Verified Purchase:Yes
My 8 yr old boys love the colors and the case has already stood the test. The only thing I wish it has was a screen protector as well. We had to go to a different company to purchase one.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com