Customer reviews from bose.com
Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds with Customizable Fit - Twilight Blue
Average customer rating
4.4
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
638
4 Stars
127
3 Stars
75
2 Stars
51
1 Star
41
Customer Reviews for Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds with Customizable Fit - Twilight Blue
Customer Rating
4
Good value
on November 19, 2025
Posted by: downerlance
Length of ownership:1 month
Good sounding buds, I like the fit. Noise canceling is just okay. Sometimes they are a little glitchy when listening to my music.
You can’t talk softly on them, I have to use my regular sounding voice which can be a distracting when around a crowd.
You can’t talk softly on them, I have to use my regular sounding voice which can be a distracting when around a crowd.
Written by a customer while visiting bose.com
Customer Rating
5
Great fit
on November 19, 2025
Posted by: Jo
I bought these end of October and I bought them for quietness a leading me here the music you’re excellent and I’m glad I bought them They fit right into the ears and I have no problem keeping them in.
Written by a customer while visiting bose.com
Customer Rating
1
Don’t have a good functioning
on November 19, 2025
Posted by: Bose
Gender:Male
Length of ownership:1 month
I don’t like
Not contable no son cómodo para funcional
El volumen está en un lado para subir y el otro para bajar
Not contable no son cómodo para funcional
El volumen está en un lado para subir y el otro para bajar
Response from bose.comBy Bose, Customer Support, November 20, 2025
Hey, thanks for sharing your feedback on the Bose QuietComfort Earbuds. They’re designed for a fit that won’t quit, with a trio of eartip and stability band sizes to ensure your earbuds feel comfortable, snug, and secure. Sorry to hear that hasn't been your experience. Be sure to check out our helpful support article at https://bose.life/4r7YT1U which will help improve your experience.
Regarding your volume concerns, we have an additional article which will be of help at https://bose.life/3LNAMpg. In particular, please check our steps on resetting the earbuds which should help out. Thanks!
Regarding your volume concerns, we have an additional article which will be of help at https://bose.life/3LNAMpg. In particular, please check our steps on resetting the earbuds which should help out. Thanks!
Written by a customer while visiting bose.com
Customer Rating
3
Sound is great! Need XL ear tip attachments 😢☹️
on November 18, 2025
Posted by: Javi El Chapo
Gender:Male
Length of ownership:1 month
I bought it a few weeks ago. I like the sound,but I am disappointed that I need XL ear tip attachments. They are not available for the color I bought.
Response from bose.comBy Bose, Customer Support, November 19, 2025
Thank you for your feedback. We’re happy to know you enjoy the sound quality. We understand it’s disappointing that XL ear tips aren’t available in your color, and we appreciate your input as it helps us improve.
Marlo - Customer Support
Marlo - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Buy these for the price, not comfort or sound qual
on November 18, 2025
Posted by: Grumpy
Gender:Male
Length of ownership:1 month
This is my 4th Bose headphone/earbud purchase, and the most disappointing. I'll start with the fact that these buds have their own separate app rather than being integrated into the "normal" app that I use for all the others. The earbud fit was less than comfortable and I found the sound quality average at best. I now own 14 pairs of headphones and earbuds and these will most likely end up being used sparsely at best.
Response from bose.comBy Bose, Customer Support, November 19, 2025
Hi there, thank you so much for sharing your thoughts, and for being such a loyal Bose customer. We’re truly grateful for your continued support across multiple products. We’re sorry to hear that your experience with these earbuds hasn’t lived up to expectations. We understand how important comfort and sound quality are, and we’d love to help improve that for you.
To assist with the fit performance, here is a helpful resource you might find useful: https://bit.ly/43Gh7gZ
Additionally, we'd love to know more about the issue you have with the Sound quality. Please reach out to us, so we can look into this for you. Visit: https://bose.life/48EXztC
Klariss – Customer Support
To assist with the fit performance, here is a helpful resource you might find useful: https://bit.ly/43Gh7gZ
Additionally, we'd love to know more about the issue you have with the Sound quality. Please reach out to us, so we can look into this for you. Visit: https://bose.life/48EXztC
Klariss – Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
I'm exchanging
on November 17, 2025
Posted by: Deborah W
Gender:Female
Length of ownership:1 month
I can hear a clicking noise like a fan in my left ear when the noise cancellation is on. I think I have a defective pair.
Response from bose.comBy Bose, Customer Support, November 17, 2025
Hi Deborah, thank you for sharing your experience with us, we really appreciate you taking the time to let us know. We're sorry to hear about the clicking noise you’re noticing in your left ear when noise cancellation is on. Our noise-cancelling technology is designed to deliver clear, uninterrupted sound, so what you’re describing could indicate a product issue. To help you further, we recommend:
Resetting your headphones: This can sometimes clear minor glitches.
Checking for firmware updates: Updates in the Bose Music app often resolve performance issues.
You can find step-by-step guidance and contact options here:
https://bose.life/483zwWA
Gem - Customer Support
Resetting your headphones: This can sometimes clear minor glitches.
Checking for firmware updates: Updates in the Bose Music app often resolve performance issues.
You can find step-by-step guidance and contact options here:
https://bose.life/483zwWA
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Not as expected!
on November 17, 2025
Posted by: Charlez Brown
Length of ownership:1 month
Not very happy with this Bose product, I expected it to be better just for being a Bose product! It falls off too easily, charge doesn’t last as detailed on the website, these are the two major issues that I will be returning it for a refund! Also, too bulky!
Response from bose.comBy Bose, Customer Support, November 18, 2025
Hello Charlez, thank you for sharing your experience. We’re sorry to hear that the Bose QuietComfort Earbuds did not fully meet your expectations. The earbuds provide up to 8.5 hours of continuous playback on a single charge, so your music can keep you going throughout the day. The wireless charging case also offers an additional 2.5 charges, giving you up to 31.5 hours of total listening time. For help with the fit, you can refer to this troubleshooting guide: https://bose.life/47NyyPk to find the most comfortable setup. We hope this information helps address your concern, but if you need further assistance, please reach out to our customer support through this link: https://bose.life/contactus and we’ll be glad to support you.
Sophie - Customer Support
Sophie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound, great features.
on November 13, 2025
Posted by: Doctordj
Finally. Earbuds that sound great, and with the retention rings, stay in my ears as well. I had to give up on the Apple earbuds because they kept falling out of my ears. I finally gave up on them because one got lost during one of my daily walks.
Written by a customer while visiting bose.com