Customer reviews from bose.com
Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds with Customizable Fit - Twilight Blue
Average customer rating
4.4
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
638
4 Stars
127
3 Stars
75
2 Stars
51
1 Star
41
Customer Reviews for Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds with Customizable Fit - Twilight Blue
Customer Rating
5
Great purchase
on August 15, 2026
Posted by: Lou nice
Gender:Male
Length of ownership:1 month
I purchased these a short while ago and am very pleased with my purchase.
Written by a customer while visiting bose.com
Customer Rating
2
Clueless customer
on August 15, 2026
Posted by: clydella
Gender:Female
Length of ownership:1 week
I wish I could say I love the earbuds, but they don’t stay in my ears. The left one popped out at work and I have yet to find it. I guess it’s big headphones for me.
Response from bose.comBy Customer Support, August 15, 2026
Hi Clydella, we're sorry to hear about your experience with the QuietComfort Earbuds! Achieving a secure fit is key, as using different combinations of ear tip and stability band sizes for each ear often helps prevent them from slipping out. Since you lost your left earbud, please reach out to our Bose Support team directly at https://bose.life/4zm89Ua, we’d be happy to discuss replacement options with you so you can get back to enjoying your music!
Daisy - Customer Support
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
on August 12, 2026
Posted by: Great purchase
Gender:Female
Length of ownership:1 month
I absolutely love the color, comfort and especially the sound of these ear buds! Couldn't be happier with my purchase! The battery is durable and quick charging. The noise cancellation is great!
Written by a customer while visiting bose.com
Customer Rating
3
Earphones
on August 9, 2026
Posted by: Bose
Gender:Female
Length of ownership:1 month
The sound is good. However, they do go out periodically even when my phone is right there; sometimes both, other times only one side. Also when you tap to pause, it pauses, but then moments later starts without me touching it. These are both inconsistent.
Response from bose.comBy Customer Support, August 9, 2026
Hi there, thank you for sharing your feedback. We're glad to hear you're enjoying the sound quality of your QuietComfort Earbuds, but we're sorry to learn about the intermittent connection issues and unexpected playback behavior you've experienced.
These issues can sometimes be related to the Bluetooth connection, device settings, or software versions. We recommend ensuring that both your earbuds and phone are updated to the latest software. Also, please check and follow these quick guides:
https://bose.life/3TBRITH
https://bose.life/3Sni8Ik
Daisy - Customer Support
These issues can sometimes be related to the Bluetooth connection, device settings, or software versions. We recommend ensuring that both your earbuds and phone are updated to the latest software. Also, please check and follow these quick guides:
https://bose.life/3TBRITH
https://bose.life/3Sni8Ik
Daisy - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Poor fit
on August 9, 2026
Posted by: Steve
Gender:Male
Length of ownership:1 month
They sound good, however I can’t get a good fit that is comfortable and they fall out!
Response from bose.comBy Customer Support, August 9, 2026
Hi, thank you for sharing your experience with the Bose QuietComfort Earbuds. We're glad to hear you appreciate the sound quality. We're sorry to learn that you're having difficulty finding a comfortable and secure fit, and that the earbuds tend to fall out during use. We understand how frustrating this can be and would love to help you achieve a more comfortable and stable fit for the best possible listening experience.
The earbuds come with multiple eartip and stability band sizes to help achieve the best fit. If they feel too large or aren't staying securely in place, we recommend trying all available sizes, and even different sizes for each ear if needed, as everyone's ear shape is unique. For additional tips on finding the most comfortable and secure fit, please refer to this guide: https://bose.life/4fFuhRS
We hope these tips help improve your experience so you can continue enjoying the premium sound and noise cancellation Bose is known for.
Rein - Customer Support
The earbuds come with multiple eartip and stability band sizes to help achieve the best fit. If they feel too large or aren't staying securely in place, we recommend trying all available sizes, and even different sizes for each ear if needed, as everyone's ear shape is unique. For additional tips on finding the most comfortable and secure fit, please refer to this guide: https://bose.life/4fFuhRS
We hope these tips help improve your experience so you can continue enjoying the premium sound and noise cancellation Bose is known for.
Rein - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Unsatisfied
on August 8, 2026
Posted by: Lil Deb
Gender:Female
Length of ownership:1 month
The features are nice, but they don’t work you touch them. They stop trying to get the volume to go up. They stop again or they talk about noise cancellation just not good very disappointed even in the fit.
Response from bose.comBy Customer Support, August 8, 2026
Hi Lil, thank you for sharing your feedback about your Bose QuietComfort Earbuds. We're glad to hear that you found the features appealing and were able to experience some of the benefits they offer. We're sorry to learn that the touch controls stopped responding properly and that you were disappointed with the fit.
To help address the touch control concerns, we recommend reviewing our support article here: https://bose.life/4cn0z1J
We also have another helpful support article that provides troubleshooting tips and guidance for achieving a more secure and comfortable fit: https://bose.life/4hhAogp Hope it helps!
Klariss – Customer Support
To help address the touch control concerns, we recommend reviewing our support article here: https://bose.life/4cn0z1J
We also have another helpful support article that provides troubleshooting tips and guidance for achieving a more secure and comfortable fit: https://bose.life/4hhAogp Hope it helps!
Klariss – Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Good enough for the money
on August 7, 2026
Posted by: Rosalie
I bought these a month ago. The fit is very good. Clarity is not very good. Sometimes I gave to rewind to hear a word or a sentence. Noise cancelation is not as good as ultra. Also it crackles and I am wandering if they have a technical issue. The range from the source is decent.
Written by a customer while visiting bose.com
Customer Rating
5
Great product and service.
on August 1, 2026
Posted by: Vern
Because of my positive experience I bought a pair for my daughter.
Written by a customer while visiting bose.com