Customer reviews from bose.com
Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds with Customizable Fit - Twilight Blue
Average customer rating
4.4
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
638
4 Stars
127
3 Stars
75
2 Stars
51
1 Star
41
Customer Reviews for Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds with Customizable Fit - Twilight Blue
Customer Rating
5
Worth the price.
on April 2, 2026
Posted by: Joe
Gender:Male
Length of ownership:1 month
The noise canceling is very good. I use them on the train and the noise is drowned out.
Written by a customer while visiting bose.com
Customer Rating
3
Missed the Mark
on March 31, 2026
Posted by: Deon
Gender:Female
Length of ownership:3 months
I purchased this item with the expectation of hearing the quality Bose sound that I have heard for years...that was not the case. I have adjusted the sound and equalizer but unfortunately I still dont hear the perfection that im used to. While the sound is not horrible, its not what im accustomed to hearing from the many Bose earbuds that I own.
Response from bose.comBy Customer Support, March 31, 2026
Thank you for sharing your experience with your Bose earbuds. The QuietComfort series is designed to deliver balanced audio, but we understand that individual preferences and listening environments can affect how the sound is perceived. Adjusting the equalizer can help tailor the audio, though it may not always replicate the exact sound signature of other Bose models you’ve owned. Your feedback is very valuable to us, and we’ll make sure it’s shared with our product team as we continue to refine the listening experience. To further assist you with optimizing the sound quality of your earbuds, here’s a helpful article that provides additional guidance:
https://bose.life/4dlYg0l
Gem - Customer Support
https://bose.life/4dlYg0l
Gem - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
on March 31, 2026
Posted by: Carl
Gender:Male
Length of ownership:1 week
I like my old ones better they are quiet this they fail out of my ear
Written by a customer while visiting bose.com
Customer Rating
3
Ok for the price
on March 31, 2026
Posted by: Cmassc
Gender:Male
Length of ownership:1 month
I had to get replacement buds, because my previous buds QCII just stopped working. These are ok. The case seems flimsy and the sound controls are not as good as QC II.
Response from bose.comBy Customer Support, March 31, 2026
Hey there, thank you for sharing your feedback with the Bose QuietComfort Earbuds. We’re sorry to hear that your previous earbuds stopped working, and we appreciate your feedback on the new model. We’ll be sure to pass your feedback along to our team for review.
If you have any questions or concerns, please don't hesitate to contact our customer support team so we can assist you further: https://bose.life/48EXztC, we’d love to help ensure everything goes smoothly for you.
Klariss – Customer Support
If you have any questions or concerns, please don't hesitate to contact our customer support team so we can assist you further: https://bose.life/48EXztC, we’d love to help ensure everything goes smoothly for you.
Klariss – Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Disappointed
on March 30, 2026
Posted by: DR
Gender:Female
Length of ownership:1 week
Sound is good. They will not stay in my ears. I am returning them. I am going to get a headset. I was truly disappointed.
Response from bose.comBy Customer Support, March 30, 2026
Hello! We’re glad to hear that you found the sound quality good. We’re sorry to hear about the issue you’ve had with your Bose QuietComfort Earbuds. That’s certainly not the experience we want you to have. Rest assured, our Bose QuietComfort Earbuds are designed to withstand sweat and provide a secure fit during workouts.
To ensure both comfort and performance, they come with three sizes of soft eartips. It’s important to try different sizes to find the best fit for each ear, sometimes each ear may need a different size. We recommend downloading the Bose Music app and using the eartip-sizing tutorial to guide you through the process.
For step‑by‑step guidance on wearing and adjusting your earbuds, you can follow our full guide here:
https://bose.life/4m3VMWP
We hope these tips help improve your experience, so you can get back to enjoying your earbuds more comfortably.
-Cedrick Customer Support
To ensure both comfort and performance, they come with three sizes of soft eartips. It’s important to try different sizes to find the best fit for each ear, sometimes each ear may need a different size. We recommend downloading the Bose Music app and using the eartip-sizing tutorial to guide you through the process.
For step‑by‑step guidance on wearing and adjusting your earbuds, you can follow our full guide here:
https://bose.life/4m3VMWP
We hope these tips help improve your experience, so you can get back to enjoying your earbuds more comfortably.
-Cedrick Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great look and feel
on March 25, 2026
Posted by: Jenni
Gender:Female
Length of ownership:1 week
I’ve had these for 2 weeks about. They look good and are comfortable but the cut out and tell you that you have 80% battery left. I would rather they didn’t tell me that until I have around 40% left it gets annoying. So I’m not sure if I’m going to keep them.
Written by a customer while visiting bose.com
Customer Rating
3
Won't announce incomeing calls
on March 24, 2026
Posted by: Patrice in AK
Gender:Female
Length of ownership:1 month
Love the fit in my ear, I bought these to replace my Apple ear pods, which were constantly falling out & battery life was pitiful. However, I can't get yours to announce calls & texts when I receive a call or text on my Iphone. Any suggestions would be appreciated.
Response from bose.comBy Customer Support, March 27, 2026
Hi Patrice, thanks for sharing your feedback on the Bose QuietComfort Earbuds. We’re glad to hear you love the fit, the trio of eartip and stability band sizes ensures they feel comfortable, snug, and secure. The earbuds do not natively announce incoming calls or text messages, they only provide standard voice prompts such as battery status and connection updates.
Please feel free to send us a direct message at https://bose.life/48EXztC if you need further assistance. We're here to help!
Klariss - Customer Support
Please feel free to send us a direct message at https://bose.life/48EXztC if you need further assistance. We're here to help!
Klariss - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Returned item
on March 22, 2026
Posted by: Ice blue
Gender:Female
Length of ownership:1 month
I like the look of these earbuds, the sound quality is great. Unfortunately I did decide to return them because they kept falling out my ear.
Response from bose.comBy Customer Support, March 22, 2026
Hi there, thank you for sharing your feedback. We’re glad to hear you liked the look and sound quality of the earbuds, and we’re sorry to learn that they didn’t fit securely and kept falling out of your ears. The QuietComfort Earbuds come with an additional Fit Kit (Small, Medium, and Large eartips, along with stability bands for each earbud). Proper fit is very important, so if they keep falling out, you may want to try changing the eartips and stability bands for a better fit. If you need guidance on how to change them, here’s a helpful link you can use: https://bose.life/4sYGvbX
Jelyn - Customer Support
Jelyn - Customer Support
Written by a customer while visiting bose.com