Customer reviews from bose.com
Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds with Customizable Fit - Twilight Blue
Average customer rating
4.4
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
638
4 Stars
127
3 Stars
75
2 Stars
51
1 Star
41
Customer Reviews for Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds with Customizable Fit - Twilight Blue
Customer Rating
5
on June 11, 2026
Posted by: Michael B
Gender:Male
Length of ownership:1 month
I’m very happy with the price point and quality of earbuds. The fit is very comfortable
Written by a customer while visiting bose.com
Customer Rating
1
Not useful as a sleep aid
on June 10, 2026
Posted by: Sando01510
Gender:Female
Length of ownership:1 month
First Bose product I have been unhappy with.
I use noise cancelling earbuds for sleep. I was using a really old pair of WIRED Bose earbuds until they failed.
These new earbuds, while doing a decent job of noise canceling, are
-too bulky to sleep with (side sleeper)
-the LARGE stability bands prevent the earbuds from seating properly in the case. What's up with that?
---Took me almost a week to figure that out.
-the touch controls seem to activate on their own, challenging when you are trying to sleep.
-touch options are too many and too complex
-don't stay put in my ears while I am trying to sleep
I would sooner spend money on trying to get the old wired ones fixed than continue with trying to figure out how these new ones work.
I use noise cancelling earbuds for sleep. I was using a really old pair of WIRED Bose earbuds until they failed.
These new earbuds, while doing a decent job of noise canceling, are
-too bulky to sleep with (side sleeper)
-the LARGE stability bands prevent the earbuds from seating properly in the case. What's up with that?
---Took me almost a week to figure that out.
-the touch controls seem to activate on their own, challenging when you are trying to sleep.
-touch options are too many and too complex
-don't stay put in my ears while I am trying to sleep
I would sooner spend money on trying to get the old wired ones fixed than continue with trying to figure out how these new ones work.
Response from bose.comBy Customer Support, June 10, 2026
Hi there, thank you for sharing your feedback with us. The Bose QuietComfort Earbuds are designed to deliver iconic audio, renowned noise cancellation, and a long‑lasting battery in a compact, durable package. While they aren’t intended specifically for sleeping, they’re built to provide powerful performance for music, calls, and everyday listening. For configuring the touch controls to better suit your preferences, you may refer to this link: https://bose.life/4ex06vs
Your input is incredibly valuable, and we’ll be sure to share it with our team as we continue to improve and create new products.
Klariss – Customer Support
Your input is incredibly valuable, and we’ll be sure to share it with our team as we continue to improve and create new products.
Klariss – Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great for gym workouts
on June 8, 2026
Posted by: Jmac
Gender:Female
Length of ownership:1 month
Replaced another Bose earbuds with these new ones! Sound is phenomenal! Once you get them adjusted for ears they are a delightful way to work out with my Apple tunes
Written by a customer while visiting bose.com
Customer Rating
5
slick
on May 28, 2026
Posted by: chima
Gender:Male
Length of ownership:1 month
I have own boss products for years now, boss is just the best in sound systems.
Written by a customer while visiting bose.com
Customer Rating
1
Absolutely not
on May 27, 2026
Posted by: Tay
Gender:Female
Length of ownership:1 month
Performance was unbelievably awful. Used these for a couple of weeks and it constantly struggled to pair with my phone and when it did only the left earbud would work. I’d leave the buds in the case to charge and it would automatically connect to my phone. Cherry on top of the cake, the sound quality was poor. Every person I spoke to mentioned how far away I sounded or they could barely hear me.So sad because in my experience, I’ve never had an issue with Bose over ear headphones but these earbuds are a completed dud.
Response from bose.comBy Customer Support, May 27, 2026
Hello Tay! We're sorry to hear about the difficulties you’ve experienced, that’s certainly not the kind of performance we want you to have with your Bose QuietComfort Earbuds, and rest assured this is not the Bose experience we aim to deliver. Our Bose QuietComfort Earbuds are designed to provide iconic audio, renowned noise cancellation, and long‑lasting battery life in a compact, durable package. The connectivity issue you described may be due to the earbuds being connected to multiple devices at once while Bluetooth is enabled on all of them, and a simple reset along with clearing the earbuds’ memory often resolves this. As for the microphone issue, it may be related to the earbuds not being positioned correctly, which can affect how your voice is picked up.
To help you further, here’s the full troubleshooting guide you can check out, which walks through step‑by‑step solutions for pairing, audio, and microphone concerns.
https://bose.life/4wIVE3Q
https://bose.life/4nQUFe3
If the issue persists after following these steps, our support team will be happy to assist you further: https://bose.life/contactus
We appreciate you sharing your experience, and I hope these steps help resolve the issues, so you can enjoy the earbuds as intended.
Sophie – Customer Support
To help you further, here’s the full troubleshooting guide you can check out, which walks through step‑by‑step solutions for pairing, audio, and microphone concerns.
https://bose.life/4wIVE3Q
https://bose.life/4nQUFe3
If the issue persists after following these steps, our support team will be happy to assist you further: https://bose.life/contactus
We appreciate you sharing your experience, and I hope these steps help resolve the issues, so you can enjoy the earbuds as intended.
Sophie – Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
on May 26, 2026
Posted by: cal586x
They worked fine for a week. Now they don't stay connected. They cut off numerous times, then connect. The case is not connecting to the app. Is there an update that can fix these issues ? Please help.
Response from bose.comBy Customer Support, May 26, 2026
Hi there, thank you for sharing your feedback on the Bose QuietComfort Earbuds. The Bose QCE app has been designed to work with Bose QuietComfort Earbuds. For the correct app, you may check this link: https://bose.life/4wMt5Tj
For the connection issue you mentioned, you may refer to this link: https://bose.life/4u1j562
We hope this helps and makes your experience even better.
Klariss – Customer Support
For the connection issue you mentioned, you may refer to this link: https://bose.life/4u1j562
We hope this helps and makes your experience even better.
Klariss – Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Fabulous features
on May 25, 2026
Posted by: Frocklady
Gender:Female
Length of ownership:1 month
Purchased these AirPods as I wanted something soft in my ears rather than the hard ones from Apple that feel extremely uncomfortable after wearing them for any length of time.
I’m extremely happy with these Quiet Comfort EarBuds and impressed with their sound cancelling feature.
I used them this week for a long distance interstate travel - they were perfect.
I’m extremely happy with these Quiet Comfort EarBuds and impressed with their sound cancelling feature.
I used them this week for a long distance interstate travel - they were perfect.
Written by a customer while visiting bose.com
Customer Rating
5
Exquisite Earplugs
on May 25, 2026
Posted by: George R
Gender:Male
Length of ownership:1 month
I already have the Bose QuietComfort Ultra Headphones (2nd Gen) and decided to buy the earbuds. They are great! Like using them when exercising or walking.
Written by a customer while visiting bose.com