Customer reviews from bose.com
Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds with Customizable Fit - Twilight Blue
Average customer rating
4.4
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
638
4 Stars
127
3 Stars
75
2 Stars
51
1 Star
41
Customer Reviews for Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds with Customizable Fit - Twilight Blue
Customer Rating
5
Awesome Ear Buds
on October 7, 2024
Posted by: AL
Gender:Male
Length of ownership:1 month
Love these! The option of Quiet, Off, or Aware for outside noise is awesome. Still working on getting used to the voice activated controls, but that's a nice additional option to have as well.
Battery life is excellent and the Bluetooth connection is awesome!
As always, the Bose sound is the best!
Battery life is excellent and the Bluetooth connection is awesome!
As always, the Bose sound is the best!
Written by a customer while visiting bose.com
Customer Rating
4
Great noise cancellation!
on October 6, 2024
Posted by: thestephaniejoy
Gender:Female
Length of ownership:1 month
I enjoy using these earbuds. They have a good noise canceling feature that is better than other earbuds I have tried--and the amount of noise cancellation is adjustable, which is nice.
I normally don't like earbuds like these because they don't fit my ear well and tend to fall out easily, but I wore these for several hours walking through airports and on planes while traveling recently and they stayed in my ear well. By the end of the day, my ears were a bit sore, but I don't typically wear earbuds for that long normally.
The only reason I gave 4/5 stars is that the touch feature is VERY sensitive. My first few days of wearing them, I would brush them accidentally when fixing my hair or adjusting an earring and it would pause my music. I've since gotten used to the sensitivity, but it does take some time.
I would recommend these headphones for someone that wants amazing noise cancellation earbuds instead of over-ear headphones.
Written by a customer while visiting bose.com
Customer Rating
5
Bose QuietComfort Earbuds are top of the line
on October 6, 2024
Posted by: View360
Gender:Male
Length of ownership:1 month
Great Earbuds. I think my ultras got stolen I wish there was a way to track them like Apple find my ear buds or phone. Other than wishing bose had that feature the product is great. I work out in them, talk on phone with them and sound is amazing.
Written by a customer while visiting bose.com
Customer Rating
1
Worst ANC, app won't connect, poor customization
on October 5, 2024
Posted by: emtee90
Gender:Female
Length of ownership:1 month
Admittedly, I am reviewing as a former Bose enthusiast and am comparing to their previous earbuds so I had high hopes.
1) The ANC is actually worse than all of their previous earbuds, I have tried them all. They are still ok but there is a lot more background sound (yes I tried the different tips, the ones that helped a little made the ANC fluctuate more)
2) The app fails to connect to the product. I was able to connect it on my phone and change the settings but now when it connects to my phone right next to me and click on the product in the QCE app it says it can't connect and that the product should be in range.
3) The plastic on the product and case are cheap
4) Bose removed essential features like the ability to turn off in ear detection and the voice prompts (I turn them off and she still speaks).
5) The ANC will randomly go off while in my ears. Now I can't even connect to the app to change the settings even if there was a setting. It may have to do with in ear detection going haywire but still. I have never had this issue from their other products.
6) I couldn't test the long battery life, which is why I wanted them, because the ANC kept turning off.
I guess they have to go back to Bose
1) The ANC is actually worse than all of their previous earbuds, I have tried them all. They are still ok but there is a lot more background sound (yes I tried the different tips, the ones that helped a little made the ANC fluctuate more)
2) The app fails to connect to the product. I was able to connect it on my phone and change the settings but now when it connects to my phone right next to me and click on the product in the QCE app it says it can't connect and that the product should be in range.
3) The plastic on the product and case are cheap
4) Bose removed essential features like the ability to turn off in ear detection and the voice prompts (I turn them off and she still speaks).
5) The ANC will randomly go off while in my ears. Now I can't even connect to the app to change the settings even if there was a setting. It may have to do with in ear detection going haywire but still. I have never had this issue from their other products.
6) I couldn't test the long battery life, which is why I wanted them, because the ANC kept turning off.
I guess they have to go back to Bose
Response from bose.comBy Customer Service, October 7, 2024
Thanks for your review. We are sorry to hear about the issues you have encountered with your Bose earbuds. You are welcome to visit our support website here:
https://www.bose.co.uk/en_gb/support/articles/HC2654/productCodes/qc_earbuds_ii/article.html
Regards
Jolie - Customer Support
https://www.bose.co.uk/en_gb/support/articles/HC2654/productCodes/qc_earbuds_ii/article.html
Regards
Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Difficulty with earbud functions
on October 5, 2024
Posted by: Jeb
The sound is great but the left earbud is difficult to turn on. Instructions are hard to find.
Response from bose.comBy Customer Support, October 7, 2024
Thank you for sharing your experience with us. We're glad to hear that you enjoy the sound quality of the earbuds, but we're sorry to hear about the trouble you're having with the left earbud and the difficulty in finding instructions. We'd be happy to help guide you through the setup and provide any support you need to get the earbud working smoothly. Please don't hesitate to reach out if there's anything we can do to assist!
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
BOSE PERFECTION!!
on October 5, 2024
Posted by: Todd
Gender:Male
Length of ownership:1 month
I can't find anything I don't like, except they won't fit under my motorcycle helmet. Noise cancelling is better than my JBL actual headphones, and they are great. Sound is perfect as always, fit is great, and functionality is excellent. No issues with the app yet either.
Written by a customer while visiting bose.com
Customer Rating
5
Bose!!
on October 4, 2024
Posted by: Ghosthunter
Gender:Male
Length of ownership:1 month
I have Bose headphones, earbuds, soundbar, surround sound the house, they always amaze me of the next version!! Keep it coming!!! Even gave my girlfriend earbuds that wrap around the ear, She loves then when Jogging!!
Written by a customer while visiting bose.com
Customer Rating
1
Terrible
on October 4, 2024
Posted by: Dave22
Gender:Male
Length of ownership:1 week
Bad product. Can only to get one bid to link up
Not the first pair of Bose I have had problems with
Not the first pair of Bose I have had problems with
Response from bose.comBy Customer Support, October 4, 2024
Hello Dave,
It is odd that they won't connect, try our troubleshooting here: https://bose.life/3By1JYQ
Please also reach out to us, as we'd love to help: https://bose.life/contact
Nic - Customer Support
It is odd that they won't connect, try our troubleshooting here: https://bose.life/3By1JYQ
Please also reach out to us, as we'd love to help: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com