Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - Zenbook 14 14" FHD+ OLED Touch Screen Laptop - Intel Core Ultra 9 - 32GB RAM - 1TB SSD - Jasper Gray
Average customer rating
3.9
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
13
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
4
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for ASUS - Refurbished Excellent - Zenbook 14 14" FHD+ OLED Touch Screen Laptop - Intel Core Ultra 9 - 32GB RAM - 1TB SSD - Jasper Gray
Posted by: Tom T.
Frequency of use:Daily
Verified Purchase:Yes
I am really pleased with the size, speed and performance of this machine. I purchased it to run a cnc cutting machine and have not had any issues or problems with it.
Written by a customer while visiting https://www.asus.com
Posted by: Jan's Zenbook
Frequency of use:Daily
Verified Purchase:Yes
Just set up and enjoying my new Zenbook. With 32gb RAM it is supper speedy!
Written by a customer while visiting https://www.asus.com
Posted by: Terri O.
Frequency of use:Daily
Verified Purchase:Yes
Great laptop! It is very fast and has a long battery life. I am happy with my purchase.
Written by a customer while visiting https://www.asus.com
Posted by: Anthony Gargano
Frequency of use:Daily
Verified Purchase:Yes
Nice laptop but I hate the keyboard. Ny previous ASUS laptop, a UX325E, had a much better feeling keyboard. The 3405 keyboard feels cheap and plastic.
Response from https://www.asus.comBy Chantae, CLM, January 28, 2026
Dear Anthony Gargano,
Thank you for sharing your experience with the ASUS UX3405CA laptop. We are glad to hear that you find the laptop itself to be nice, but we are sorry to learn that the keyboard does not meet your expectations compared to your previous UX325E model. We apologize for the inconvenience this has caused.
Your feedback regarding the keyboard design and feel will be passed along to our product team for review, as customer input is very important in helping us improve future models.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2601031556-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ASUS UX3405CA laptop. We are glad to hear that you find the laptop itself to be nice, but we are sorry to learn that the keyboard does not meet your expectations compared to your previous UX325E model. We apologize for the inconvenience this has caused.
Your feedback regarding the keyboard design and feel will be passed along to our product team for review, as customer input is very important in helping us improve future models.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2601031556-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Azhar-Baltimore
Frequency of use:Daily
Verified Purchase:Yes
I absolutely *love* almost everything about the **ASUS Zenbook 14**—except the battery, which unfortunately is a deal-breaker for me.
The **design is stunning**. It’s thin, lightweight, premium, and one of the most beautiful Windows laptops I’ve owned. The **OLED display is gorgeous**—sharp, vibrant, and a joy to use for work, media, and browsing. Performance is excellent for daily productivity, multitasking, and professional use. The keyboard is comfortable, the trackpad is solid, and overall the laptop feels fast, smooth, and well-engineered.
In short:
👉 **This is one of my favorite laptops in terms of look, feel, and performance.**
👉 **This is one of my favorite laptops in terms of look, feel, and performance.**
However… the **battery life is genuinely disappointing**.
For a premium ultrabook in this price range, I expected *reliable all-day battery life*. Instead, I find myself worrying about charging far more than I should. Standby drain is noticeable, and real-world battery performance falls well below expectations.
That’s the frustrating part:
This laptop is *so close* to being perfect.
This laptop is *so close* to being perfect.
I bought it in **January 2026**, and even though it’s still new, I’ve decided to **switch to another Zenbook model purely because of the battery**. Not because I dislike the device—but because battery life is critical for my daily workflow.
* ✔ Amazing design and build quality
* ✔ Beautiful OLED screen
* ✔ Strong performance
* ✔ Great keyboard and overall user experience
* ❌ **Weak real-world battery life**
* ✔ Amazing design and build quality
* ✔ Beautiful OLED screen
* ✔ Strong performance
* ✔ Great keyboard and overall user experience
* ❌ **Weak real-world battery life**
If you mostly work **plugged in**, you’ll probably love this laptop.
If you need **long, worry-free battery life**, this model may disappoint you—just like it did me.
If you need **long, worry-free battery life**, this model may disappoint you—just like it did me.
ASUS got almost everything right here. Unfortunately, the battery holds this otherwise amazing Zenbook back.
Response from https://www.asus.comBy Chantae, CLM, January 28, 2026
Dear Azhar-Baltimore,
Thank you for sharing your detailed experience with the ASUS Zenbook 14 (UX3405CA). We are glad to hear that you appreciate the design, display, performance, and overall user experience, but we are very sorry to learn that the battery life has not met your expectations and ultimately impacted your decision to switch models. We sincerely apologize for the disappointment this has caused.
Your feedback is valuable and will be passed along to our product team for further evaluation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2601031556-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your detailed experience with the ASUS Zenbook 14 (UX3405CA). We are glad to hear that you appreciate the design, display, performance, and overall user experience, but we are very sorry to learn that the battery life has not met your expectations and ultimately impacted your decision to switch models. We sincerely apologize for the disappointment this has caused.
Your feedback is valuable and will be passed along to our product team for further evaluation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2601031556-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Customer Rating
5
Great Travel Laptop -- they need to update drivers
on January 21, 2026
Posted by: Dave Sheffield
Frequency of use:Daily
Verified Purchase:Yes
I like this laptop a lot. It has a quick processor and 32GB of RAM. However, Asus should ship with up-to-date drivers. I initially had trouble with a screen freeze when running a GPU intensive application. Once I updated the drivers all is well.
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
Perfect in every way.very fast and light.bright screen
Written by a customer while visiting https://www.asus.com
Posted by: Ebo Sikawura
Frequency of use:Daily
Verified Purchase:Yes
It's simply amazing with all assigned input and offers fast response to all applications. The design is sleek and a perfect fit.
Written by a customer while visiting https://www.asus.com