Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - Zenbook 14 14" FHD+ OLED Touch Screen Laptop - Intel Core Ultra 9 - 32GB RAM - 1TB SSD - Jasper Gray
Average customer rating
3.9
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
13
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
4
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for ASUS - Refurbished Excellent - Zenbook 14 14" FHD+ OLED Touch Screen Laptop - Intel Core Ultra 9 - 32GB RAM - 1TB SSD - Jasper Gray
Posted by: Asus User
Frequency of use:Daily
Verified Purchase:Yes
I'll start with why I bought this machine. It's a great size for someone that doesn't want to lug a large laptop around but needs a powerful machine. Unfortunately shortly after starting to use it, it started shutting off for no reason. It's currently out of my hands and being looked at for warranty issues. I hope to be able to update this review with a fully functional computer that works.
No, I would not recommend this to a friend.
Response from https://www.asus.comBy Chantae, CLM, June 4, 2026
Dear Valued Customer,
Thank you for sharing your feedback on the ASUS UX3405CA Laptop. We sincerely apologize for the unexpected shutdowns you’ve experienced and regret the inconvenience this has caused, especially so soon after purchase. This is not the level of product performance we strive to deliver, and we regret that your experience did not meet our standards.
We understand that you have sent the device in for warranty service, and we hope that it gets repaired successfully and returned to you promptly in good working condition.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507019184-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your feedback on the ASUS UX3405CA Laptop. We sincerely apologize for the unexpected shutdowns you’ve experienced and regret the inconvenience this has caused, especially so soon after purchase. This is not the level of product performance we strive to deliver, and we regret that your experience did not meet our standards.
We understand that you have sent the device in for warranty service, and we hope that it gets repaired successfully and returned to you promptly in good working condition.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507019184-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: JoeyFromTheBlock
Frequency of use:Daily
Verified Purchase:Yes
It doesn't work like advertised there is no numeric keypad as advertised
Response from https://www.asus.comBy CLM, April 27, 2026
Dear JoeyFromTheBlock,
Thank you for your comment.
We do understand your disappointment with the laptop and the inconvenience this may have caused if it did not work as advertised. This laptop does have a numberpad. To turn on the number pad on the touchpad, tap and hold the NumberPad icon located in the top-right corner of the touchpad for one second. An illuminated numeric keypad will appear, allowing for data entry. Tap the icon again to return to normal touchpad mode.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the laptop and the inconvenience this may have caused if it did not work as advertised. This laptop does have a numberpad. To turn on the number pad on the touchpad, tap and hold the NumberPad icon located in the top-right corner of the touchpad for one second. An illuminated numeric keypad will appear, allowing for data entry. Tap the icon again to return to normal touchpad mode.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Solstice
Verified Purchase:Yes
It could be a-lot better, the speakers sucked only a week in and the protected areas of this laptop suck
Written by a customer while visiting https://www.asus.com
Posted by: Drmejia
Verified Purchase:Yes
Great performance even with AAA Games, the OLED screen give it a great vision in my movies, really light, I can travel without trouble anywhere
Written by a customer while visiting https://www.asus.com
Posted by: Joshua C. G.
Frequency of use:Daily
Verified Purchase:Yes
I love this laptop it is a great balance of performance and form factor with seemingly no compramises. The Processor speeds, Wifi, and bluetooth are fantastic as well as the keybaord and touchpad. The only reason it isn't 5 stars is because I ahve had a few random (pretty insignifigant) things happen that have requried me to restart the computer, but after restarting the computer everything was totally fine.
Written by a customer while visiting https://www.asus.com
Posted by: Whit
Frequency of use:Daily
Verified Purchase:Yes
Very easy transition from my old clunker laptop to my new Zen book. Was able to transfer everything I needed on my own without the IT guys help. Very happy. Moment of Zen. 😌
Written by a customer while visiting https://www.asus.com
Posted by: William Devore
Frequency of use:Daily
Verified Purchase:Yes
Make sure they set all things up before taking home
Response from https://www.asus.comBy Chantae, CLM, March 24, 2026
Dear William Devore,
Thank you for sharing your experience with the ASUS UX3405CA laptop. We sincerely apologize that the device did not function as expected and regret that this led to a return. This is not the level of product performance we strive to deliver, and we hope you were able to obtain a fully functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2505004345-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ASUS UX3405CA laptop. We sincerely apologize that the device did not function as expected and regret that this led to a return. This is not the level of product performance we strive to deliver, and we hope you were able to obtain a fully functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2505004345-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: B. Mickel
Frequency of use:Daily
Verified Purchase:Yes
I am so disappointed at the lack of Linux support of any kind! I am impressed by the device and performance. So far it deserves a solid 4 stars, but I want to give 3 because I use Linux more than Windows 11. If nothing fails suddenly will be awesome, but lack of Linux of any kind will always take that last star!
Written by a customer while visiting https://www.asus.com