Customer reviews from https://www.asus.com
ASUS - Refurbished Excellent - Zenbook 14 14" FHD+ OLED Touch Screen Laptop - Intel Core Ultra 9 - 32GB RAM - 1TB SSD - Jasper Gray
Average customer rating
3.9
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
13
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
4
0%of customers recommend this product.
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0 out of
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Customer Reviews for ASUS - Refurbished Excellent - Zenbook 14 14" FHD+ OLED Touch Screen Laptop - Intel Core Ultra 9 - 32GB RAM - 1TB SSD - Jasper Gray
Posted by: Rob North Atlanta
Frequency of use:Daily
Verified Purchase:Yes
This is machine replaces another laptop made by another manufacturer. The old machine never could keep up with all the demands.
It is a 14" touchscreen model which means you can use the keyboard, or the screen by itself, or both at the same time.
I set up this machine over the weekend and everything works perfectly, nice and fast.
And the graphics are noticeable better. Every letter on the screen is nice and sharp, easy to read.
Super happy with it - recommend it to anyone that needs a lightweight laptop to travel for their main desk, and for travel.
It is a 14" touchscreen model which means you can use the keyboard, or the screen by itself, or both at the same time.
I set up this machine over the weekend and everything works perfectly, nice and fast.
And the graphics are noticeable better. Every letter on the screen is nice and sharp, easy to read.
Super happy with it - recommend it to anyone that needs a lightweight laptop to travel for their main desk, and for travel.
Written by a customer while visiting https://www.asus.com
Posted by: AdamCh
Verified Purchase:Yes
This product is brand new and already does not work, I am going through the RMA process now but it has not been coherent.
Response from https://www.asus.comBy Chantae, CLM, February 26, 2026
Dear AdamCh,
We sincerely apologize that your brand new ASUS UX3405CA laptop experienced a hardware failure requiring repair. This is not the standard of quality we strive to deliver, and we regret that your experience with the RMA process has not been seamless.
We hope the repair is completed quickly and that your device is returned to you promptly. If you encounter any further difficulties with the RMA process, please email us at customerloyalty@asus.com and include the case number "N2505004345-0005" as a reference.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
We sincerely apologize that your brand new ASUS UX3405CA laptop experienced a hardware failure requiring repair. This is not the standard of quality we strive to deliver, and we regret that your experience with the RMA process has not been seamless.
We hope the repair is completed quickly and that your device is returned to you promptly. If you encounter any further difficulties with the RMA process, please email us at customerloyalty@asus.com and include the case number "N2505004345-0005" as a reference.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: Carolyn M.
Frequency of use:Daily
Verified Purchase:Yes
I’ve never owned a ASUS laptop before. The Zen book was so easy to set up, screen graphics and overall performance makes it one of the best laptops I have owned thus far.
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Verified Purchase:Yes
This computer broke down after owning it a few days and was irrepairable. I had to return it to the store.
Response from https://www.asus.comBy Chantae, CLM, February 16, 2026
Dear Valued Customer,
Thank you for reaching out regarding your ASUS UX3405CA Laptop. We sincerely apologize that the device stopped working only a few days after purchase due to a BSOD error and was determined to be irreparable. This situation is not reflective of the quality and reliability we strive to deliver, and we regret the inconvenience it has caused.
We understand that you have returned the device and we hope you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2505004345-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for reaching out regarding your ASUS UX3405CA Laptop. We sincerely apologize that the device stopped working only a few days after purchase due to a BSOD error and was determined to be irreparable. This situation is not reflective of the quality and reliability we strive to deliver, and we regret the inconvenience it has caused.
We understand that you have returned the device and we hope you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2505004345-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: PITA
Frequency of use:Daily
Verified Purchase:Yes
Disappointed the same configuration does not come with a 15: or 16" screen
Written by a customer while visiting https://www.asus.com
Posted by: YoGeorge
Frequency of use:Daily
Verified Purchase:Yes
As a longtime Thinkpad owner and user, I bought this Zenbook because I wanted an OLED screen and a sturdy military-spec chassis for a reasonable price. So far, I am enjoying the machine; the keyboard is very comfortable (and I am fussy), and despite the hotrod 285H CPU, the machine runs quietly in Standard mode.
Written by a customer while visiting https://www.asus.com
Posted by: J May
Frequency of use:Daily
Verified Purchase:Yes
This little laptop is the perfect size and packs a mighty punch! It's fast and efficient
Written by a customer while visiting https://www.asus.com
Posted by: Shoppetalk
Frequency of use:Daily
Verified Purchase:Yes
Apparently that was likely caused by an errant Microsoft update.
I wonder how many others suffered the same thing.
It would be helpful for Asus to post the rather easy software fix & send it out to Asus owners.
I wonder how many others suffered the same thing.
It would be helpful for Asus to post the rather easy software fix & send it out to Asus owners.
Written by a customer while visiting https://www.asus.com