Customer reviews from Newair
NewAir - Evaporative Air Cooler and Portable Cooling Fan 470 CFM - White
Average customer rating
4.6
(174 Reviews)
Rating breakdown 174 reviews
5 Stars
132
4 Stars
25
3 Stars
11
2 Stars
4
1 Star
2
90%of customers recommend this product.
(
43 out of
48)
Customer Reviews for NewAir - Evaporative Air Cooler and Portable Cooling Fan 470 CFM - White
Customer Rating
3
Looks nice but unable to use after initial test
on August 7, 2020
Posted by: EGGGGG
from San Diego, CA
I plugged in to make sure the fan worked. Did not yet add water. I made sure was only set to fan and not to cooler. Fan worked but when I powered it sounded like the water motor stayed on and it never turned off. I had to unplug the unit to get the motor noise to sop. Once I plugged it back in the motor noise continued. Not sure if a manufacturer defect or a 1 off.
Response from NewairBy NewAir , Customer Service, August 7, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
3
Looks nice but unable to use after initial test
on August 7, 2020
Posted by: EGGGGG
from San Diego, CA
I plugged in to make sure the fan worked. Did not yet add water. I made sure was only set to fan and not to cooler. Fan worked but when I powered it sounded like the water motor stayed on and it never turned off. I had to unplug the unit to get the motor noise to sop. Once I plugged it back in the motor noise continued. Not sure if a manufacturer defect or a 1 off.
Response from NewairBy NewAir, Customer Service, August 7, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
3
Looks nice but unable to use after initial test
on August 7, 2020
Posted by: EGGGGG
from San Diego, CA
Verified Purchase:Yes
I plugged in to make sure the fan worked. Did not yet add water. I made sure was only set to fan and not to cooler. Fan worked but when I powered it sounded like the water motor stayed on and it never turned off. I had to unplug the unit to get the motor noise to sop. Once I plugged it back in the motor noise continued. Not sure if a manufacturer defect or a 1 off.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
3
why humidifier Automatic shutdown
on August 2, 2020
Posted by: edwin
from new york
why humidifier Automatic shutdow
There's ice water in it
I turn it on humidifier 30seconds
The voice of DDD humidifier Automatic shutdow
There's ice water in it
I turn it on humidifier 30seconds
The voice of DDD humidifier Automatic shutdow
Response from NewairBy NewAir, Customer Service, August 3, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
3
why humidifier Automatic shutdown
on August 2, 2020
Posted by: edwin
from new york
why humidifier Automatic shutdow
There's ice water in it
I turn it on humidifier 30seconds
The voice of DDD humidifier Automatic shutdow
There's ice water in it
I turn it on humidifier 30seconds
The voice of DDD humidifier Automatic shutdow
Response from NewairBy NewAir , Customer Service, August 3, 2020
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: edwin
from new york
Verified Purchase:Yes
why humidifier Automatic shutdow There's ice water in it I turn it on humidifier 30seconds The voice of DDD humidifier Automatic shutdow
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great Design!
on July 27, 2020
Posted by: Lorie M.?
from West Valley City, Ut
I bought this for my bedroom and it works perfect! Very quiet and attractive design. Keeps 10x10 room cool.
Response from NewairBy NewAir, Customer Service, July 28, 2020
Thank you for the 5-star review and for posting your comments in regards to this EC111W. We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
5
Great Design!
on July 27, 2020
Posted by: Lorie M.?
from West Valley City, Ut
I bought this for my bedroom and it works perfect! Very quiet and attractive design. Keeps 10x10 room cool.
Response from NewairBy NewAir, Customer Service, July 28, 2020
Thank you for the 5-star review and for posting your comments in regards to this EC111W. We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair