Customer reviews from Newair
NewAir - Evaporative Air Cooler and Portable Cooling Fan 470 CFM - White
Average customer rating
4.6
(174 Reviews)
90%of customers recommend this product.
(
43 out of
48)
Customer Reviews for NewAir - Evaporative Air Cooler and Portable Cooling Fan 470 CFM - White
Customer Rating
5
Indoor Evap Cooler
on June 20, 2024
Posted by: John
from Tucson
I've had this for two wks. I had my doubts at first but in those two wks it's run nearly continuously and efficient.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for your feedback on this Newair product and we are glad you enjoy using the unit NEC500WH00. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for your feedback on this Newair product and we are glad you enjoy using the unit NEC500WH00. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
1
The worst purchase ever
on July 16, 2023
Posted by: Daniel
from Fairfield california
I recently bought one newair, and let me tell u that i'm dissapointed i only had it for 1 month and everytime i click on cooler humidifier it starts making a beeping noise and it works as a fan only
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
4
White Cooler works well
on May 29, 2023
Posted by: Beverly
from Twentynine Palms
I bought this 2 yrs ago and I live in the desert where it gets real hot! I need a bit more cooling at night only in the bedroom and this item works great - if you need a smallish area cooled a bit more then the rest of your house you can't go wrong with this Newair !!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
1
Replacement Filter
on May 19, 2023
Posted by: Trevor the Dissatisfied
from Mesa, AZ
Before you decide to purchase this fan, I challenge you to see how impossible it is to find a replacement filter. I have looked for hours to no avail. I will spend my money elsewhere in the future.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for contacting Newair. We apologize for the inconvenience caused by this. We strive to make sure that our customer experience always exceeds expectations. We offer parts for our products and the filter for this model is in stock. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for contacting Newair. We apologize for the inconvenience caused by this. We strive to make sure that our customer experience always exceeds expectations. We offer parts for our products and the filter for this model is in stock. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
4
I recommend this product to anyone wanting to cool off
on May 15, 2023
Posted by: Pilar
from Undisclosed
Verified Purchase:Yes
This fan works pretty good on a humid day. The air is nice and cool. It could be a bit quieter but all in all I'm happy with my purchase and in would recommend this fan to anyone looking for something portable and not to too bulky to have in their home. On a very hot and humid day, I recommend having this fan set to high/cooler and use the freezer ice pack included. Also, place the new air near your body.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: Ed
from Anaheim CA
Verified Purchase:Yes
poor air circulation and the cold water doesn't seem to help any at all. if you want a cool air breeze save your money and buy a AC unit.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: KMFW
from Los Angeles, CA
Verified Purchase:Yes
This is the second model we’ve purchased over the years. Love the new updated design.
We live in SoCal and we prefer this NewAir evaporative cooler in our bedroom vs. a loud and large portable or window A/C that sucks up a ton of energy and creates more heat. The fan is super powerful on its own if you choose to not use the humidifier/cooler function or if it’s a particularly humid night. Hot tip: get yourself a second set of ice packs, so you always have cold ones to use the next night. We usually forget to put the used ones back in the freezer the next morning, so the second set is clutch.
We live in SoCal and we prefer this NewAir evaporative cooler in our bedroom vs. a loud and large portable or window A/C that sucks up a ton of energy and creates more heat. The fan is super powerful on its own if you choose to not use the humidifier/cooler function or if it’s a particularly humid night. Hot tip: get yourself a second set of ice packs, so you always have cold ones to use the next night. We usually forget to put the used ones back in the freezer the next morning, so the second set is clutch.
Response from NewairBy Newair, Customer Service, August 23, 2022
Thank you for the 5-star review and for sharing your thoughts about your experience using your NEC500WH00 Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
New air works and the company cares about it's customers!
on August 15, 2022
Posted by: Don in Arizona
from Chandler AZ
I purchased this product to help with the Arizona summers and the high cost of air conditioning. I use it all day in my home office and all night in the bedroom. When it developed an electrical problem the help desk was responsive and helped me find the solution to my problem. The cool air flow and moisture add so much comfort to our home and the ease of use in filling and moving the unit are great!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your NEC500WH00. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your NEC500WH00. Thank you for choosing Newair!
Written by a customer while visiting Newair