Customer reviews from dewalt.com
Dewalt - 60V Cordless String Trimmer with Battery and Charger (17 in.)
Average customer rating
3.6
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
29
4 Stars
11
3 Stars
7
2 Stars
8
1 Star
12
60%of customers recommend this product.
(
27 out of
45)
Customer Reviews for Dewalt - 60V Cordless String Trimmer with Battery and Charger (17 in.)
Customer Rating
5
Outstanding Customer Service
on March 30, 2021
Posted by: PrettyFly
from IL
Called after hours, and they answered! Read the instructions. Spoke with Aus*** who forwarded me to a repair website in regards to maintained lubrication for all dewalt tools. He explained the battery needed an extra hour because it was new and 60V. He was right on the money. Great addition to our Dewalt arsenal. Easy string replacement and custom hand grips. No gas, quiet as a hum.
I would recommend this to a friend!
Written by a customer while visiting dewalt.com
Customer Rating
5
Bad reviewers
on March 20, 2021
Posted by: CM tools
from Minnesota
It's frustrating when someone leaves a bad review who doesn't know the product. Dewalt didn't forget to drill a hole in the shaft like the other reviewer stated, that piece is a protector and gets removed to accept the attachments. A buddy and myself both bought these units and were both very happy with the quality and parts. Nice power and options as Dewalt used the universal attachment system. I don't have anything bad to say
I would recommend this to a friend!
Written by a customer while visiting dewalt.com
Customer Rating
1
Terrible Quality Assurance!!!
on March 17, 2021
Posted by: Link
from Houston
I've been waiting for a Dewalt cordless lawn tool that was universal-attachment ready. So when I saw this was available in the store I bought it right away. I was highly disappointed when I went to assemble it. I found multiple problems with this item. For one, there is no hole to attach the string trimmer to the main power head! Someone forgot to drill a hole there, and somehow it made it past QA!
Second, there was plenty of RUST inside the trimmer head shaft! Now I’m not a Dewalt engineer, but I’m pretty sure RUST isn’t the lubricant they originally chose for this tool.
This has been a very frustrating day for me as a heavily-invested Dewalt customer. In addition to this, I had to return the just-purchased 2x20v Brushless Push Lawn Mower because of missing parts!
I was hoping to spend my day trying out all this new equipment but I was too busy returning it and discovering problem after problem!
Come on Dewalt! Where is your QA department???
No, I would not recommend this to a friend.
Written by a customer while visiting dewalt.com