Customer reviews from dewalt.com
Dewalt - 60V Cordless String Trimmer with Battery and Charger (17 in.)
Average customer rating
3.5
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
27
4 Stars
11
3 Stars
6
2 Stars
7
1 Star
12
59%of customers recommend this product.
(
26 out of
44)
Customer Reviews for Dewalt - 60V Cordless String Trimmer with Battery and Charger (17 in.)
Customer Rating
2
Tring head needs to be recalled and redesigned
on November 1, 2022
Posted by: Brannon
from Gaffney, SC
I was able to use trimmer (dcst972x1) long enough to use up about half the length of factory string. Then, suddenly head released all of the string. Now, I restring spool only to have it sling all of the string out as soon as I pull the trigger. Very frustrating to have so much money tied up into something I can't even use!
No, I would not recommend this to a friend.
Response from dewalt.comBy Frank, Customer Service, November 1, 2022
Hi Valued Customer
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5863066. We look forward to hearing from you.
Thank you
DEWALT
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5863066. We look forward to hearing from you.
Thank you
DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
5
Items includes talks about a 55ft laser ???
on September 25, 2022
Posted by: Okieyards
from Oklahoma
Was wondering if this is a laser distance or something but it was not in box I called and went back to big box store but they didn't or couldn't answer my question .
I would recommend this to a friend!
Response from dewalt.comBy Frank, Customer Service, September 28, 2022
Hi Valued Customer
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5578064. We look forward to hearing from you.
Thank you
Dewalt
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5578064. We look forward to hearing from you.
Thank you
Dewalt
Written by a customer while visiting dewalt.com
Customer Rating
1
Rocket science string feed!
on September 25, 2022
Posted by: MikeOttawa
from Ottawa, Ont.
A completely ridiculous system to refill the spool. It only worked with the factory spool, I have not been able to get the rather expensive DeWalt string to feed properly. Very, vey disappointed!!!
No, I would not recommend this to a friend.
Response from dewalt.comBy Frank, Customer Service, September 26, 2022
Hi Valued Customer
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5554256. We look forward to hearing from you.
Thank you
Dewalt
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5554256. We look forward to hearing from you.
Thank you
Dewalt
Written by a customer while visiting dewalt.com
Customer Rating
2
Terrible String Head
on September 20, 2022
Posted by: Rusty48
from Cincinnati, OH
After about half a season's worth of light use, trimmer head is worn out making the trimmer unusable. Spent the extra $'s for the 60v model, not happy with purchase, can't even find replacement parts. Not the quality I have come to expect from Dewalt.
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, September 20, 2022
Hi, we're sorry to hear of the trouble you are having with your DCST972X1. We would appreciate the chance to speak with and assist you. Please send us an email at wecare@sbdinc.com so that we may assist you further with this matter. Please reference ticket #5501828.
Many Thanks,
Mitzy
Social Media Rep
Many Thanks,
Mitzy
Social Media Rep
Written by a customer while visiting dewalt.com
Customer Rating
3
Great trimmer with a terrible head!
on September 14, 2022
Posted by: Chris in Bama
from Mobile, AL
The trimmer works great but the spool cover was completely worn out after the first use. Definitely not the durability I have come to expect from Dewalt.
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, September 15, 2022
Hi, we're sorry to hear of the trouble you are having with your DCST972X1. We would appreciate the chance to speak with and assist you. Please send us an email at wecare@sbdinc.com so that we may assist you further with this matter. Please reference ticket #5460553.
Many Thanks,
Mitzy
Social Media Rep
Many Thanks,
Mitzy
Social Media Rep
Written by a customer while visiting dewalt.com
Customer Rating
1
Poor string head
on August 12, 2022
Posted by: Oldschool
from Fargo, ND
Bought this new in the spring and have several Dewalt tools. Third time using it the string head exploded when trying to tap on the ground and feed string. I have no idea where the spring went so I took to dealership for repair. They installed a new head but I'm skeptical. My guess is the plastic "ears" that hold it together aren't stout enough and release just enough to let it blow apart. Thankful for a trustworthy dealership that stands behind products!
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, September 21, 2022
Hi, we're sorry to hear of the trouble you are having with your DCST972X1. We would appreciate the chance to speak with and assist you. Please send us an email at wecare@sbdinc.com so that we may assist you further with this matter. Please reference ticket # 5512142.
Many Thanks,
Mitzy
Social Media Rep
Many Thanks,
Mitzy
Social Media Rep
Written by a customer while visiting dewalt.com
Customer Rating
1
Horrible trimmer
on August 10, 2022
Posted by: Diniero
from Buffalo
String either comes out to fast or wraps itself around the head. I tried every size string there is and nothing helped
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, August 11, 2022
Hi, we're sorry to hear of the trouble you are having with your DCST972X1. We would appreciate the chance to speak with and assist you. Please send us an email at wecare@sbdinc.com so that we may assist you further with this matter. Please reference ticket #5166926.
Many Thanks,
Mitzy
Social Media Rep
Many Thanks,
Mitzy
Social Media Rep
Written by a customer while visiting dewalt.com
Customer Rating
4
A must have!
on July 17, 2022
Posted by: LK01
from Connecticut
Hey everyone! I would rate it a 4/5
Pros:
•Powerful
•Battery was sufficient for my size property. (About 3/4 of an acre)
•Ripped through edges and redefined garden beds like a champ
•No mixing gas
•Able to get attachments
•Powerful
•Battery was sufficient for my size property. (About 3/4 of an acre)
•Ripped through edges and redefined garden beds like a champ
•No mixing gas
•Able to get attachments
Cons:
•Awkward to hold and control (Could be my inexperience with the edger, lol)
•Guard kept getting caught on grass.
•Awkward to hold and control (Could be my inexperience with the edger, lol)
•Guard kept getting caught on grass.
Overall would recommend! Pro's outweighs the cons.
I would recommend this to a friend!
Written by a customer while visiting dewalt.com