Customer reviews from dewalt.com
Dewalt - 60V Cordless String Trimmer with Battery and Charger (17 in.)
Average customer rating
3.6
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
29
4 Stars
11
3 Stars
7
2 Stars
8
1 Star
12
60%of customers recommend this product.
(
27 out of
45)
Customer Reviews for Dewalt - 60V Cordless String Trimmer with Battery and Charger (17 in.)
Customer Rating
1
slacking
on May 11, 2023
Posted by: baer
lack of attachments is frustrating. Dewalt is slacking with new tools and keeping up with the market.
Response from dewalt.comBy Michelle, DEWALT, May 12, 2023
Hello baer. Your feedback is valuable as we take into consideration every piece of feedback that we come across. We have documented your comments and sent them to our product team for review and future consideration. It is feedback like yours that allows us to make improvements.
Written by a customer while visiting dewalt.com
Customer Rating
2
Garbage spool on trimmer DCST972X1
on May 6, 2023
Posted by: DavisDavis
from Maryland
I absolutely love the instant battery start up compared to my old two stroke gasoline trimmer. However, it is frustrating after loading 20 ft of trimmer line just to have the spool head eject it at a fascinating rate. Seems like a poor design. I would like to be able to find repair parts for this model yet none are available. This piece of equipment had one job, kind of disappointing.
No, I would not recommend this to a friend.
Response from dewalt.comBy Frank, Customer Service, May 9, 2023
Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #DCST972X1) and I'm sorry to hear about the bad performance of this product.
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket # 7105050 so we have all information available for your review.
Thanks
FRANK
DEWALT
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket # 7105050 so we have all information available for your review.
Thanks
FRANK
DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
3
Extremely disappointed.
on April 22, 2023
Posted by: JMac
from Eugene OR
Less than an hour’s worth of use, and the spool housing is already broken after it lsunched the spool into outer space. I regret paying so much for this product, only to have it break so soon.
No, I would not recommend this to a friend.
Response from dewalt.comBy Maria, Social Media, April 26, 2023
Hello.
Thank you for your feedback regarding the Trimmer. I am sorry to hear you are unhappy with this product and would be more than happy to assist you with a resolution. If you would like further assistance, please email support at wecare@sbdinc.com and reference ticket (#7001668) so all information is easily available for the agent to assist you further.
Thanks, Maria DEWALT
Thank you for your feedback regarding the Trimmer. I am sorry to hear you are unhappy with this product and would be more than happy to assist you with a resolution. If you would like further assistance, please email support at wecare@sbdinc.com and reference ticket (#7001668) so all information is easily available for the agent to assist you further.
Thanks, Maria DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
1
Purchased last summer
on April 3, 2023
Posted by: ShawnP1234
from Chattannooga, TN
I purchased the trimmer last summer and trimmer head is already broken and will no longer hold the string without the bottom popping off. Poor design.
No, I would not recommend this to a friend.
Response from dewalt.comBy Michelle, DEWALT® Social Media Team, April 6, 2023
Hello ShawnP1234. I appreciate your feedback on the DCST972X1 and I'm sorry to hear that the Trimmer head has broken. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket #6850223 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Written by a customer while visiting dewalt.com
Customer Rating
2
Tring head needs to be recalled and redesigned
on November 1, 2022
Posted by: Brannon
from Gaffney, SC
I was able to use trimmer (dcst972x1) long enough to use up about half the length of factory string. Then, suddenly head released all of the string. Now, I restring spool only to have it sling all of the string out as soon as I pull the trigger. Very frustrating to have so much money tied up into something I can't even use!
No, I would not recommend this to a friend.
Response from dewalt.comBy Frank, Customer Service, November 1, 2022
Hi Valued Customer
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5863066. We look forward to hearing from you.
Thank you
DEWALT
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5863066. We look forward to hearing from you.
Thank you
DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
5
Items includes talks about a 55ft laser ???
on September 25, 2022
Posted by: Okieyards
from Oklahoma
Was wondering if this is a laser distance or something but it was not in box I called and went back to big box store but they didn't or couldn't answer my question .
I would recommend this to a friend!
Response from dewalt.comBy Frank, Customer Service, September 28, 2022
Hi Valued Customer
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5578064. We look forward to hearing from you.
Thank you
Dewalt
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5578064. We look forward to hearing from you.
Thank you
Dewalt
Written by a customer while visiting dewalt.com
Customer Rating
1
Rocket science string feed!
on September 25, 2022
Posted by: MikeOttawa
from Ottawa, Ont.
A completely ridiculous system to refill the spool. It only worked with the factory spool, I have not been able to get the rather expensive DeWalt string to feed properly. Very, vey disappointed!!!
No, I would not recommend this to a friend.
Response from dewalt.comBy Frank, Customer Service, September 26, 2022
Hi Valued Customer
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5554256. We look forward to hearing from you.
Thank you
Dewalt
We appreciate your feedback on the Product and are sorry to hear about the issue you are having with your product.
This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email us at wecare@sbdinc.com and reference case # 5554256. We look forward to hearing from you.
Thank you
Dewalt
Written by a customer while visiting dewalt.com
Customer Rating
2
Terrible String Head
on September 20, 2022
Posted by: Rusty48
from Cincinnati, OH
After about half a season's worth of light use, trimmer head is worn out making the trimmer unusable. Spent the extra $'s for the 60v model, not happy with purchase, can't even find replacement parts. Not the quality I have come to expect from Dewalt.
No, I would not recommend this to a friend.
Response from dewalt.comBy CS, September 20, 2022
Hi, we're sorry to hear of the trouble you are having with your DCST972X1. We would appreciate the chance to speak with and assist you. Please send us an email at wecare@sbdinc.com so that we may assist you further with this matter. Please reference ticket #5501828.
Many Thanks,
Mitzy
Social Media Rep
Many Thanks,
Mitzy
Social Media Rep
Written by a customer while visiting dewalt.com