Customer reviews from dewalt.com
Dewalt - 60V Cordless String Trimmer with Battery and Charger (17 in.)
Average customer rating
3.6
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
29
4 Stars
11
3 Stars
7
2 Stars
8
1 Star
12
60%of customers recommend this product.
(
27 out of
45)
Customer Reviews for Dewalt - 60V Cordless String Trimmer with Battery and Charger (17 in.)
Customer Rating
4
DCST972
on August 14, 2023
Posted by: Kidd71
from Michigan
Like the trimmer. Dislike the ability to find replacement spring for head.
Written by a customer while visiting dewalt.com
Customer Rating
5
Replacement spring for DCST922 Weed eater
on August 7, 2023
Posted by: Becky
from Ozark,IL
How can I get a replace spring for my weed eater. Mine fell out and my pup grabbed it before I could get it. Have no idea where it is and no stores around here sells them or has them in stock.
I would recommend this to a friend!
Written by a customer while visiting dewalt.com
Customer Rating
1
Pros and cons
on August 5, 2023
Posted by: Rob90
from Texas
I’ve had this trimmer for less than a year and it worked great at first. Now it just ejects the any and all line that is put in there. It seems to be a common issue for a trimmer that is not cheap!! So frustrating!
No, I would not recommend this to a friend.
Response from dewalt.comBy Dani, DEWALT®, August 8, 2023
Hello, I appreciate your feedback on the DCST972X1 60V MAX* 17 in. Brushless Attachment Capable String Trimmer Kit and I'm sorry to hear that it ejects the line. Your satisfaction is our top priority. We will be reaching out to you via email at the address you have provided to assist you further.
Thank you, Dani.
Thank you, Dani.
Written by a customer while visiting dewalt.com
Customer Rating
2
Terrible Trimmer
on July 8, 2023
Posted by: BigBen
from Long Island, NY
Purchased this trimmer online after checking-out some of the reviews, so I THOUGHT I was getting a superior product, especially for the amount of money spent.
After fully charging the battery and the first time using the trimmer, the battery only lasted about 10-12 minutes, which was only about 1/2 the time needed to complete the job. And I only ran it on low speed too, and the grass being trimmed wasn’t even that tall at only about 4-5” tall.
Then while trimming, the line kept getting jammed and then totally stopped feeding. I had to open the feeder cup 6 times and re-spool the line that YOU installed at the factory. Eventually the remaining footage of the spool of line actually just shot out of the spool cup onto the ground.
At this point, I would NOT recommend this product, unless you enjoy being aggravated!
Common DeWALT, get it together and fix these issue that many of us are having!!!
Getting ready to send this trimmer back, but in all fairness I will give DeWALT a couple of days to reply & address these issues.
Thanks.
After fully charging the battery and the first time using the trimmer, the battery only lasted about 10-12 minutes, which was only about 1/2 the time needed to complete the job. And I only ran it on low speed too, and the grass being trimmed wasn’t even that tall at only about 4-5” tall.
Then while trimming, the line kept getting jammed and then totally stopped feeding. I had to open the feeder cup 6 times and re-spool the line that YOU installed at the factory. Eventually the remaining footage of the spool of line actually just shot out of the spool cup onto the ground.
At this point, I would NOT recommend this product, unless you enjoy being aggravated!
Common DeWALT, get it together and fix these issue that many of us are having!!!
Getting ready to send this trimmer back, but in all fairness I will give DeWALT a couple of days to reply & address these issues.
Thanks.
No, I would not recommend this to a friend.
Response from dewalt.comBy Roxy, DEWALT® , July 10, 2023
Hello BigBenI appreciate your feedback on the 60V MAX* 17 in. Brushless Attachment Capable String Trimmer Kit (DCST972X1) and I'm sorry to hear of the issues you are having with the line feeder.
This is not the kind of performance we expect from our products. We will be reaching out to you via email at the address you have provided to assist you further.
Thanks, Roxy DEWALT
This is not the kind of performance we expect from our products. We will be reaching out to you via email at the address you have provided to assist you further.
Thanks, Roxy DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
5
Best trimmer I've ever used
on June 17, 2023
Posted by: Packattak
from Jumping Branch, WV
I bought this after using a 60v trimmer. I watch some reviews and they all pointed to this trimmer. I'm getting long trim time than any of the youtube reviewers said they got. Would buy this again 100 times.
I would recommend this to a friend!
Written by a customer while visiting dewalt.com
Customer Rating
1
Spool ejects string
on June 13, 2023
Posted by: Anonymous
from Cameron WV
This machine will not hold the trimmer string, I have tried everything but it won’t work
No, I would not recommend this to a friend.
Response from dewalt.comBy Maria, Social Media , June 13, 2023
Hello.
I appreciate your feedback on the Trimmer and I'm sorry to hear about the issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#7382231) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Maria DEWALT
I appreciate your feedback on the Trimmer and I'm sorry to hear about the issue. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket (#7382231) so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Thanks, Maria DEWALT
Written by a customer while visiting dewalt.com
Customer Rating
5
Missing parts
on June 3, 2023
Posted by: Brandon72
I bought a new one that had a damaged box so the bolts to attach the handle and guard for the trimmer head are missing. Where can I find them or get a size to buy replacements?
I would recommend this to a friend!
Written by a customer while visiting dewalt.com
Customer Rating
3
Overall Awesome With Some Issues
on May 26, 2023
Posted by: Big Joe
from Bowen Illinois
I love this trimmer. The only issue is while weed eating the head broke just like described by almost everyone else.
No, I would not recommend this to a friend.
Response from dewalt.comBy Michelle, DEWALT® , June 1, 2023
Hello Big Joe. I appreciate your feedback on the DCST972X1 and I'm sorry to hear the head broke on the Trimmer. Your satisfaction is our top priority. Please contact support at WECARE@sbdinc.com and reference ticket #7287576 so we have all information available from your review. I look forward to hearing from you so we may assist you with a solution.
Written by a customer while visiting dewalt.com